Clinic Business Representative Associate

Allina Health; Maple Grove (MN); On-site; USD 28,000 - 37,000; Full time

Benefits offered by this job

Medical/Dental

PTO / Time Away

Retirement Savings

Life Insurance

Disability Insurance

Voluntary Benefits

Student Loan Support

Tuition Reimbursement

Job summary

Allina Health in Maple Grove, MN is seeking a Clinic Business Representative Associate to warmly greet patients, collect demographic and insurance information, and enter data into the electronic medical record. You will support front desk operations, answer phones, assist with payments, and coordinate with clinical staff to ensure smooth check-ins.

The role emphasizes high-quality customer service, accurate data collection, and teamwork in a busy clinic setting.

Qualifications

• Must be 18+ with ability to meet functional competencies.
• Minimum 1 year computer knowledge or experience.

Responsibilities

• Greet patients in person or by phone and guide them through registration.
• Collect demographics and insurance information for EMR entry.
• Assist patients with telephone encounters and respond to questions about financial assistance.
• Direct patients to appointments and manage lobby traffic and supplies.

Skills

Customer service

Computer knowledge

Registration/check-in

Phone etiquette

Microsoft Office

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Location Address: 7840 Vinewood Ln N Maple Grove, MN 55369-7185 Date Posted: October 07, 2026 Department: 62369900 Allina Health Group Maple Grove Shift: Day (United States of America) Shift Length: 8 hour shift Hours Per Week: 40 Union Contract: Non-Union-NCT Weekend Rotation: None

Job Summary

Deliver exceptional customer service where it matters most—at the start of every patient’s care journey. As the first point of contact as a Clinic Business Representative Associate, you’ll create a welcoming experience while ensuring accurate, efficient registration that sets the tone for quality care. Ready to make every interaction count and build a career with purpose? Join our team today!

Key Position Details

• 1.0 FTE (80 hours per two-week pay period)
• 8-hour day shift
• No weekends

Job Description

Responsible for greeting and welcoming patients to Allina at in person appointments, or by providing support by phone. Provides a standard registration process by collecting demographic and financial data and enters information into electronic medical record.

Principal Responsibilities

• Greets, welcomes, and performs the registration process with patients in person or by phone
• Appropriately utilizes all tools, resources, and procedures to conduct patient check-in, which includes interviewing patients to collect demographic and insurance information, providing patients with appointment specific forms, and obtaining necessary and appropriate documentation
• Assists patients with telephone encounters
• Identifies key words to initiate appropriate responses and de-escalation techniques as needed
• Directs patients to appointment or procedure
• Collects co-pays and/or remaining balances
• Obtains signatures from patients as needed
• Responds to questions regarding financial assistance programs
• Performs the End of Day reconciliation process
• May participate in the prescription refill order process as appropriate and in scope for position
• Manages and organizes the patient care lobby (or lobbies) and provides other department support
• Cleans and disinfects the lobby and check-in area(s), wheelchairs, stair wells, door handles, clipboards, and elevator keys throughout the day
• Unpacks and restocks supplies, file cabinet(s) and other clinic resources such as brochures and business cards, makes copies of documents as needed
• May schedule appointments and/or help with other office communication needs such as answering and transferring calls, handling messages and paging necessary parties
• Performs weekly downtime check
• Active participation in staff meetings
• Other duties as assigned

Required Qualifications

• Must be 18 years of age with education and/or experience needed to meet required functional competencies as listed on the job description
• Minimum 1 year computer knowledge

Preferred Qualifications

• High school diploma or GED
• Experience with Microsoft Office products (Word, Outlook)
• Customer service, clerical, or other business office environment experience
• Medical terminology knowledge

Physical Demands

Sedentary: Lifting weight up to 10 lbs. occasionally, negligible weight frequently

Pay Range

Pay Range Pay Range: $19.61 to $26.70 per hour The pay described reflects the base hiring pay range. Your starting rate would depend on a variety of factors including, but not limited to, your experience, education, and the union agreement (if applicable). Shift, weekend and/or other differentials may be available to increase your pay rate for certain shifts or work. Allina Health is committed to adhering with all applicable local, state and federal minimum wage requirements.

Benefit Summary

Allina Health believes the best way to provide safe and compassionate care for our patients is by nurturing the passion of those who care for them. That’s why we devote extraordinary resources to help you grow and thrive — not only as a professional but also as a whole person. When you join our team, you have access to a wealth of valuable employee benefits that support the total well-being — mind, body, spirit and community — of you and your family members. Allina Health is all in on your well-being. Because well-being means something different to everyone, our award-winning program provides you with the resources you need to help you navigate your personal journey. We are focused on creating an inclusive workplace so everyone can see themselves as part of our care team. Our care teams are as diverse as the communities we serve and proud to be contributing to the mission of a leading health care organization. Our pioneering approach to well-being helps every member of our care team feel a deep sense of connection and joy in their work.

Benefits include

• Medical/Dental
• PTO/Time Away
• Retirement Savings Plans
• Life Insurance
• Short-term/Long-term Disability
• Voluntary Benefits (vision, legal, critical illness)
• Tuition Reimbursement or Continuing Medical Education as applicable
• Student Loan Support
• Benefits to navigate the Federal Public Service Loan Forgiveness Program

Allina Health 501(c)(3) Eligible Employer

Allina Health is a 501(c)(3) eligible employer *Benefit eligibility/offerings are determined by FTE and if you are represented by a union. People at Allina Health have a career of making a difference in the lives of the millions of patients we see each year at our 90+ clinics, 12 hospitals and through a wide variety of specialty care services in Minnesota and western Wisconsin. We’re a not-for-profit organization committed to enriching your career by providing ongoing training, competitive compensation, support for work-life balance and ways to give back to the communities we serve. Join our team of 27,000+ employees – your career opportunities are limitless! Diversity creates a healthier atmosphere for our employees, patients, and community.

Equal Employment Opportunity Statement

Allina Health is proud to be an Equal Employment Opportunity employer, and will make employment decisions without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

E-Verify Employer

Allina Health is an E-Verify Employer Allina Health complies with federal requirements to verify the employment eligibility of all persons hired to work in the United States. Allina Health is an E-Verify employer. E-Verify is an Internet-based system that compares information from each new employee’s Form I-9 to records available from the Social Security Administration (SSA) and the Department of Homeland Security (DHS) to confirm work authorization. An E-Verify case must be created no later than the third business day after the employee starts work for pay. All Forms I-9 must be completed and received by the Office of Human Resources accordingly. For more information, link to: Right to Work Poster (e-verify.gov) E-Verify Participation Poster English and Spanish.