Clinic Assistant

Ppsne; Norwich (CT); On-site; USD 20,664 - 30,307; Full time

Job summary

Planned Parenthood of Southern New England is seeking a Full Time Clinic Assistant to work at the Norwich Health Center front desk. The role supports clinicians, delivers patient-centered service, and helps meet productivity goals while maintaining high standards and policies.

The position requires a high school diploma, proficiency with MS Office, and the ability to work mornings, evenings, weekends, with bilingual English/Spanish preferred to better serve diverse patients.

Qualifications

• Solution-oriented with a positive, can-do attitude.
• Ability to thrive in a fast-paced, dynamic environment.
• Ability to handle highly confidential information with diplomacy.
• Comfort discussing sexuality, contraception, and pregnancy options.
• Strong attention to detail with multi-tasking abilities.
• Working knowledge of Microsoft Word, Excel, and Outlook is required.
• Must be able to work mornings, evenings, weekends and have reliable transportation.
• Bi-lingual English/Spanish preferred.
• High school diploma or equivalent.
• Commitment to identity and equity in interactions.

Responsibilities

• Provides clinical support at the front desk and assists clinician to deliver quality healthcare.
• Delivers excellent client-centered customer service; ensures the patient is the focus of decisions.
• Supports health center productivity and revenue cycle goals.
• Collaborates with center manager and clinician to optimize systems and processes.
• Follows organizational and clinical standards, protocols, and policies.
• Gives factual, unbiased patient information and education for visits.
• Performs basic clinical tasks such as blood pressure, venipuncture, lab work, and charting.
• Performs office tasks including reception, triage, supplies, filing, billing and coding, and data entry.

Skills

Customer service

Communication

Attention to detail

Multitasking

Bi-lingual English/Spanish

MS Office

Education

High school diploma

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Planned Parenthood of Southern New England, one of the region’s largest and most trusted providers of reproductive health care. We are recognized for the wide array of services we provide, the outstanding sexual health education we deliver, and our strong commitment to social justice.

Position Summary

Planned Parenthood of Southern has an opening for a Full Time (37.5 Hours Per Week) Clinic Assistant to work out of our Norwich Health Center at our front desk.

Responsibilities

• Provides and supports the clinician in providing world class, quality healthcare services that support the whole person.
• Provides excellent client centered customer service; makes certain the client is the center of all decision making.
• Participates in health center effects to achieve established productivity and revenue cycle goals.
• Partners with center manager and clinician to create efficient and effective system and processes to ensure business success and sustainability.
• Knowledgeable of, understands and adheres to organizational and clinical standards, protocols, and policies.
• Provide factual non-biased patient information and education necessary for the patient visit.
• Performs technical clinical functions such as but not limited to: blood pressure, venipuncture, lab work, medical charting.
• Performs basic office functions such as but not limited to: office reception, telephone triage, stocking supplies, filing, billing and coding, routine insurance data entry.

Qualifications

• Solution-oriented; positive, optimistic, confident can-do attitude.
• Ability to embrace a fast paced and dynamic environment where daily responsibilities could change frequently.
• Demonstrated ability to handle highly confidential information with diplomacy and tact.
• Must be comfortable when discussing sexuality, contraception, sexually transmitted diseases and pregnancy options.
• Must have attention to detail and the ability to manage multiple tasks simultaneously.
• Working knowledge in Microsoft Word, Excel, and Outlook is required.
• Must be able to work mornings, evenings, weekends and have a reliable form of transportation.
• Bi-lingual English/Spanish preferred.
• Must have high school diploma or equivalent.
• Communicates clearly and directly, continually able to hear, reflect, and act on feedback related to identity and equity with the aim to learn.
• Awareness of multiple group identities and their dynamics, and brings a high level of self-awareness, empathy and humility to interpersonal interactions.
• Authentic relationship building. Interacts effectively and builds trust with a diversity of people and has demonstrated an ability to effectively work across difference