Climate & Sustainability Client Growth Specialist

globalcareers-msci; San Francisco (CA); On-site; USD 110,000 - 143,000; Full time

Benefits offered by this job

Annual bonus

Flexible working arrangements

Learning opportunities

Global network

Job summary

MSCI is expanding its Sustainability & Climate Client Specialist team in San Francisco. You will manage relationships with top institutional investors, develop expertise in MSCI’s products, and support clients across asset classes with best practices.

Role emphasizes renewal growth, proactive client service, and collaboration with Sales and Product teams. A remote-friendly, high-performance culture supports ongoing learning and career development.

Qualifications

• 5+ years of experience in a client-facing role within financial services or sustainability.
• Bachelor's degree required, with interest in sustainable investing or finance.
• Willingness to leverage AI tools in day-to-day workflows.
• Ability to manage multiple client engagements and cross-functional collaboration.
• Strong communication and presentation skills essential.

Responsibilities

• Serve as domain expert on MSCI Sustainability products and master client objectives.
• Handle client inquiries and resolutions using Salesforce and Gainsight with Client Service.
• Monitor and ensure client satisfaction through projects and initiatives.
• Achieve renewal and retention targets by managing a dedicated portfolio across finance segments.
• Drive revenue growth through outstanding service, proactive engagement, and relationships.
• Develop account management plans and conduct regular health checks.
• Identify upsell opportunities and communicate with the sales team.
• Liaise between clients and Product/Research & Development on key initiatives.
• Be available for client-focused travel across the US West Coast.

Skills

Organizational skills

Presentation skills

Communication skills

Project management

Multitasking

Client orientation

Commercial awareness

AI tools awareness

Education

Bachelor's degree

Tools

Salesforce

Gainsight

Job description

MSCI is expanding its Sustainability & Climate Client Specialist team in San Francisco. You will manage relationships with top institutional investors, develop expertise in MSCI’s products, and support clients across asset classes with best practices.

Role emphasizes renewal growth, proactive client service, and collaboration with Sales and Product teams. A remote-friendly, high-performance culture supports ongoing learning and career development.