Client & Visitor Experience Specialist

Opensity solutions; Boston (MA); On-site; USD 19,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off

Job summary

Opensity Solutions is seeking a Receptionist to be the welcoming face and voice of the organization in Boston. You will handle phone calls, greet guests, check-in visitors, and direct them to the right people and offices.

You will also coordinate meetings on the executive floor and support conference room bookings and space optimization. The role emphasizes exceptional customer service, organizational skills, and the ability to manage multiple tasks in a professional, confidential corporate

Qualifications

• 5+ years of experience in a customer service role within a professional corporate environment.
• Excellent interpersonal skills with the ability to manage sensitive situations with discretion and diplomacy.
• Motivated self-starter with a strong sense of urgency and accountability.
• Exceptional customer service mindset with the ability to anticipate needs.
• Strong organizational and multitasking skills, with the ability to prioritize competing demands.

Responsibilities

• Greet and welcome guests upon arrival, check them in, and direct to the appropriate person or office.
• Coordinate and schedule meetings for executive floors to ensure smooth logistics.
• Serve as a floor administrator for conference room bookings and troubleshoot EMS issues.
• Maintain visitor registration and respond to inquiries via phone, email, or in person.
• Track visitor activity and propose process improvements using EMS and Envoy.
• Partner with facilities and security to ensure a high-quality office experience.

Skills

Customer service

Interpersonal skills

Organizational skills

Multitasking

Communication

Tools

Microsoft Office

Box/SharePoint

Concur

EMS

Envoy

Job description

Opensity Solutions is seeking a Receptionist to be the welcoming face and voice of the organization in Boston. You will handle phone calls, greet guests, check-in visitors, and direct them to the right people and offices.

You will also coordinate meetings on the executive floor and support conference room bookings and space optimization. The role emphasizes exceptional customer service, organizational skills, and the ability to manage multiple tasks in a professional, confidential corporate