Client Technology Technician

Spectrum Health; Royal Oak (MI); On-site; USD 42,000 - 65,000; Full time

Job summary

Spectrum Health is seeking an intermediate IT support professional to assist members of the healthcare community with client technology, devices and standard corporate applications. The role can be performed alone or in a team under intermittent supervision.

You will troubleshoot, deploy devices, follow corporate standards, and communicate technical information to non-technical staff. Minimum requirements include a high school diploma and 2 years of relevant experience; an associate's degree or

Qualifications

• High School Diploma or equivalent required.
• At least 2 years of relevant experience in the field.
• Preferred Associate's Degree/Technical school or equivalent 3+ years experience.
• Client technology support experience CRT - Microsoft A+

Responsibilities

• Provide intermediate level technical support to healthcare community for client devices and standard corporate apps.
• Communicate technical information to non-technical personnel and troubleshoot device issues.

Skills

Computer security

Networking basics

OS troubleshooting

End-user devices

Device deployment

Troubleshooting

Communication

Education

High School Diploma or equivalent

Associate's Degree/Technical school

Tools

Microsoft A+

Job description

Job Summary

Working alone or as part of a team under intermittent supervision, provides intermediate level technical support to members of the healthcare community with a focus on client technology/devices and standard corporate applications utilizing technical knowledge, corporate standards, problem solving and communication skills at an intermediate level.

Essential Functions

• Intermediate knowledge of computer security procedures and protocol.
• Novice level understanding of network infrastructure and protocols.
• Intermediate skills with common micro-computer operating systems.
• Intermediate knowledge of corporate usage standards/policies related to end user devices/technology.
• Technical and functional understanding of corporate standard client devices for purpose of deployment, support, and customer education at an Intermediate level.
• Intermediate skill level with problem definition, troubleshooting and corrective actions in support of end user devices/technology.
• Ability to identify technical and functional specifications to meet customer needs related to client devices within the framework of corporate standards at a Novice level.
• Intermediate interpersonal skills, flexibility, and customer service focus.
• Ability to communicate effectively, both orally and in writing at an intermediate level.
• Ability to communicate technical information to non-technical personnel at an intermediate level.

Qualifications Required

• High School Diploma or equivalent
• At least 2 years of relevant experience in the field
• Preferred Associate's Degree/Technical school or equivalent 3 or more years of relevant experience in the field
• Client technology support experience CRT - Microsoft A+

About Corewell Health

As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.

How Corewell Health cares for you

• Comprehensive benefits package to meet your financial, health, and work/life balance goals.
• Learn more here.
• On-demand pay program powered by Payactiv
• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
• Optional identity theft protection, home and auto insurance
• Traditional and Roth retirement options with service contribution and match savings
• Eligibility for benefits is determined by employment type and status.

Employment Details

Primary Location SITE - Royal Oak Hospital - 3601 W 13 Mile Rd - Royal Oak Department Name Technical Field Services CHE Hospitals - Corporate Employment Type Full time Shift Day (United States of America) Weekly Scheduled Hours 40 Hours of Work 8:00 a.m. to 4:30 p.m. Days Worked Monday to Friday Weekend Frequency Variable weekends

Health and Safety

We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category.

Equal Employment Opportunity

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.

Community Impact

People are at the heart of everything we do, and the inspiration for our legacy of outstanding outcomes, innovation, strong community partnerships, philanthropy and transparency. Corewell Health is a not-for-profit health system that provides health care and coverage with an exceptional team of 60,000+ dedicated people—including more than 11,500 physicians and advanced practice providers and more than 15,000 nurses providing care and services in 22 hospitals, 300+ outpatient locations and several post-acute facilities—and Priority Health, a provider-sponsored health plan serving more than 1.2 million members. Through experience and collaboration, we are reimagining a better, more equitable model of health and wellness.