Client Technology Support Analyst I (Hybrid)

Inside Higher Ed; Boston (MA); On-site; USD 60,000 - 66,000; Full time

Benefits offered by this job

Time off and paid holidays

University-funded retirement plan

Tuition assistance program

Staff growth opportunities

Job summary

A prestigious university in Boston is seeking a CLIENT TECHNOLOGY ANALYST I to provide end-to-end technology support and advocate for client needs. You will work with diverse teams to ensure seamless technology experiences while collaborating on various projects. Required qualifications include a Bachelor's Degree and 3+ years of experience in a related environment. The role offers competitive benefits including a university-funded retirement plan and professional development opportunities.

Qualifications

• Minimum of 3+ years of experience in a related technology environment.
• Experience supporting environments on Windows and macOS platforms.
• Can explain tech clearly and listen with empathy.

Responsibilities

• Advocate for client's technology needs.
• Participate in service, platform or project teams as a subject matter expert.
• Provide advanced level support for several technologies.

Skills

Technical support

Client advocacy

Windows support

macOS support

ITSM ticketing tool

Problem-solving

Collaboration

Education

Bachelor's Degree in related field

Tools

ITSM tools

Remote assistance tools

Backup and restore solutions

Job description

A prestigious university in Boston is seeking a CLIENT TECHNOLOGY ANALYST I to provide end-to-end technology support and advocate for client needs. You will work with diverse teams to ensure seamless technology experiences while collaborating on various projects. Required qualifications include a Bachelor's Degree and 3+ years of experience in a related environment. The role offers competitive benefits including a university-funded retirement plan and professional development opportunities.