Part Time On-Call Field Technician

ProSearch; Portland (ME); Sur place; USD 28 000 - 48 000; Temps partiel

Résumé du poste

ProSearch is seeking a Field Support Technician for on-site work at client locations in Portland and southern Maine. This on-call, contract role handles workstation setup, hardware swaps, cabling, and basic network tasks under documented procedures.

Responsibilities include remote-hands support for engineers, asset inventory, and precise documentation of work. Excellent communication and reliability are essential for success in this client-facing role.

Qualifications

• 2+ years of hands-on desktop or field support experience.
• Comfortable setting up Windows workstations and peripherals.
• Basic TCP/IP networking understanding and ability to identify common network gear.
• Ability to follow written procedures and remote direction without unapproved changes.
• Strong written communication and on-site professionalism.

Responsabilités

• Deploy and set up laptops, desktops, monitors, and peripherals.
• Perform approved hardware swaps and replacements.
• Connect, patch, label, and trace network cabling.
• Provide remote-hands support for engineers.
• Document completed work and findings in the ticketing system.
• Escalate when work deviates from approved scope.

Connaissances

Desk-top support

Field support

MSP support

Clear documentation

Formation

CompTIA A+ or equivalent

Outils

NinjaOne

Description du poste

The Field Support Technician is an on-call, as-needed contract resource who provides onsite technical assistance at our client's customer locations throughout Portland and southern Maine. This is not a full-time role; assignments are scheduled based on client onsite needs. The technician completes approved field tasks such as workstation setup, hardware replacement, cabling, equipment checks, and remote-hands work, and documents the results clearly for the Managed Services team. The technician works from the assigned ticket, checklist, or technical direction provided by our client. When a task requires a change or decision outside that scope, the technician stops and escalates rather than making an unapproved change.

What You Will Do

• Deploy and physically set up laptops, desktops, monitors, docks, keyboards, mice, and other standard workstation equipment.
• Perform approved hardware swaps and replacements, including workstations, peripherals, network devices, and other client equipment.
• Connect, disconnect, label, patch, and trace basic network and workstation cabling.
• Install or replace switches, access points, firewalls, or other network equipment when a documented plan and technical direction are provided by our client.
• Provide remote-hands support for our client's engineers, including visual inspection, console access, cable checks, power cycling, reseating equipment, and reporting onsite conditions.
• Assist with ISP, carrier, copier, hardware, and other vendor visits when local technical presence is required.
• Perform equipment and asset inventory, capture serial numbers and labels, take clear photos, and document device and location details.
• Assist with printers, basic peripherals, conference-room equipment, and other common onsite device issues within documented procedures.
• Perform basic onsite troubleshooting to confirm power, cabling, connectivity, hardware state, and obvious physical faults.
• Move, stage, pack, unpack, ship, or receive IT equipment when included in the assigned work.
• Document completed work, findings, photos, serial numbers, and anything requiring follow-up in the assigned ticket or documentation system provided by our client.
• Stop and elevate when the requested work differs from the approved scope, introduces risk, or requires a technical decision that has not been provided.

Required Skills and Experience

• 2+ years of hands-on desktop support, field support, MSP support, or comparable IT experience.
• Comfortable setting up and troubleshooting Windows workstations, common peripherals, and basic macOS workstation issues.
• Basic understanding of TCP/IP networking and the ability to identify common network equipment such as switches, access points, firewalls, patch panels, modems, and routers.
• Hands-on experience with Ethernet cabling, patching, cable tracing, and basic physical network troubleshooting.
• Ability to follow written procedures and remote technical direction accurately without making unapproved changes.
• Strong onsite professionalism and the ability to work directly in client offices with minimal supervision.
• Clear written communication and documentation, including accurate notes and useful photos.
• Reliable transportation and ability to travel throughout Portland and southern Maine, including short notice assignments when available.
• Ability to safely lift and move typical workstation and network equipment up to approximately 25 pounds.

Preferred Experience

• Previous MSP or multi-client field-services experience.
• CompTIA A+ or equivalent practical experience.
• Network+ or equivalent practical networking knowledge.
• Experience with Microsoft 365 and Microsoft Entra.
• Experience with RMM / remote-support tools such as NinjaOne or comparable platforms.
• Experience supporting office moves, network equipment replacement, or vendor cutovers under remote engineering direction.
• Arrive within the agreed service window and communicate promptly if travel or site-access issues affect arrival.
• Confirm the assigned task and scope before making changes.
• Stay reachable to the assigned contact from our client while onsite when remote direction is required.
• Do not make firewall, server, identity, security-policy, or architecture changes without explicit direction and approval from our client.
• Leave the site in a clean and supportable state, with cables, equipment, and work areas organized appropriately.
• Complete notes, evidence, and follow-up information promptly after the visit.

What Success Looks Like

• Field assignments are completed reliably without unnecessary repeat visits.
• Our client receives clear documentation and useful evidence of what was completed onsite.
• The technician stays within scope and escalates technical decisions appropriately.
• Clients receive professional, dependable onsite support.
• Appropriate onsite work can be completed without requiring an internal engineer from our client to travel to the site.

Salary Disclaimer

The salary range for this role reflects the minimum and maximum compensation for the role. Offers are typically made between the range minimum and the range midpoint. Actual compensation will be determined based on job-related skills, experience, and expertise, as evaluated during the interview process. Compensation may also vary based on where a role is performed.

Equal Opportunity Statement

ProSearch is an Equal Opportunity Employer and considers all qualified applicants for employment without regard to legally protected characteristics. All employment decisions are based on business needs, job requirements, and individual qualifications.