Client Tech Support Lead — IT Operations

Marin General Hospital; San Rafael (CA); On-site; USD 61,564 - 92,340; Full time

Job summary

Marin General Hospital seeks a Client Technical Support Lead to oversee technical support operations. The ideal candidate will have over 5 years of experience in technical support and at least 2 years in a leadership role, preferably in a healthcare setting. You'll manage a team, ensuring timely resolution of incidents while collaborating with various stakeholders.

This role emphasizes continuous improvement and adherence to service level agreements. A Bachelor’s degree in Information Technology or a related field is required.

Qualifications

• 5+ years of experience in technical support, service desk, or IT operations.
• 2+ years of leadership or supervisory experience.
• Experience in managing incident resolution and service delivery metrics.

Responsibilities

• Lead technical support operations, ensuring timely incident resolution.
• Supervise and develop a team of technical support staff.
• Monitor team performance metrics and implement improvements.

Skills

Technical support management

Incident resolution

Service delivery metrics

Cross-functional collaboration

Service management frameworks (ITIL)

Education

Bachelor’s degree in Information Technology or related field

Tools

Enterprise platforms (Workday, ERP, HRIS)

Job description

Marin General Hospital seeks a Client Technical Support Lead to oversee technical support operations. The ideal candidate will have over 5 years of experience in technical support and at least 2 years in a leadership role, preferably in a healthcare setting. You'll manage a team, ensuring timely resolution of incidents while collaborating with various stakeholders.

This role emphasizes continuous improvement and adherence to service level agreements. A Bachelor’s degree in Information Technology or a related field is required.