Senior End User Engineer

TRS Recovery Services; Berkeley Heights (NJ); On-site; USD 110,000 - 186,000; Full time

Job summary

Fiserv is seeking a Senior End User Engineer to deliver Windows-focused end-user computing support, maintenance, and optimization across diverse devices and configurations.

You will troubleshoot, deploy Windows OS, and automate tasks using PowerShell and Bash, while leveraging SCCM and Intune for deployment and security. Documentation and on-call duties are part of the role.

Qualifications

• Bachelor's degree in a related field or equivalent combined education/experience.
• 6+ years Windows OS engineering experience and related technologies.
• 4+ years scripting experience (PowerShell, Bash).
• 4+ years with Intune, SCCM, Active Directory and MS 365.
• 4+ years with Mobile Device Management (MDM) tools and infrastructure.
• 4+ years with software packaging, deployment systems, and automated workstation build methodologies.

Responsibilities

• Provide technical support, maintenance, and optimization for end-user devices and applications.
• Install, configure, and maintain Windows operating systems, updates, and security patches.
• Implement and manage device configuration, endpoint security, and access controls.
• Deploy, manage, and update software applications for end-user devices.
• Configure and manage endpoint management tools like SCCM and Intune.
• Provide training and guidance to end-users and document solutions in a knowledge base.

Education

Bachelor's degree in a related field

Tools

PowerShell

Bash

Microsoft Intune

SCCM

Active Directory

MS 365

MDM tools

Job description

Calling all innovators - find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title: Senior End User Engineer

About your role:

The End User Computing Windows Engineer is responsible for providing technical support, maintenance, and optimization for end-user devices and applications, focusing on Windows operating systems and related technologies. This role involves troubleshooting, implementing security measures, and ensuring a seamless user experience across various hardware and software configurations.

What you'll do:

• Technical Support & Troubleshooting: Aid end-users via phone, email, or in-person, resolving hardware and software issues, and ensuring the timely resolution of service tickets.
• Windows Operating System Management : Install, configure, and maintain Windows operating systems, including updates, security patches, and software installations.
• Device Management & Security : Implement and manage device configuration, endpoint security, and user access controls to protect end-user devices and data.
• Application Management : Deploy, manage, and update software applications, ensuring compatibility and proper functioning on end-user devices.
• Endpoint Management Tools : Configure and manage tools like SCCM, Intune, and JAMF for device provisioning, device compliance, and application delivery.
• User Education & Training : Provide training and guidance to end-users on technology with the best practices and new features, as well as assist with basic IT tasks.
• Documentation & Knowledge Management : Document technical issues, solutions, and troubleshooting steps, contributing to a comprehensive knowledge base. Develop custom reports in SCCM and Intune including configurations, processes, and procedures.
• Process Improvement & Automation : Identify areas for process improvement and automation, leveraging scripting tools to streamline end-user computing tasks.

Experience you'll need to have:

• 6+ years of hands-on experience engineering Windows operating systems (10, 11) and related technologies.
• 4+ years of experience scripting skills (PowerShell, Bash) for automation and systems management.
• 4+ years of experience engineering with tools like Microsoft Intune, SCCM, Active Directory and MS 365.
• 4+ years of experience engineering with Mobile Device Management (MDM) tools and infrastructure.
• 4+ years of experience with software packaging, deployment systems, and automated workstation build methodologies.
• Bachelor's degree in a related field or an equivalent combination of education, military, and work experience.

Experience that would be great to have:

• ITIL v4 certification and experience using ServiceNow.
• Strong technical knowledge across various IT domains (network, security, servers, cloud).
• Proficient understanding of ports and protocols, TCP/IP and firewall policies and designs.
• Familiarity with IT security and compliance best practices. Knowledge of network infrastructure, security protocols and application management.
• Strong communication and collaboration skills, with experience working in cross-functional agile teams.

How you'll work:

• This role requires being on-call during non-standard and/or overnight hours on a rotational basis.
• This role requires the use of a computer and audio equipment.

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Salary Range

$110,000.00 - $186,000.00

These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

For incentive eligible associates, the successful candidate is eligible for an annual incentive opportunity which may be delivered as a mix of cash bonus and equity awards in the Company's sole discretion.

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hirin