Client Tech Analyst

Quanex Building Products Corp.; Richmond (IN); On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

Bonus Potential

Paid Time Off & Holidays

Tuition Assistance

Wellness/Fitness Resources

Training/Development

Employee Stock Purchase Plan

Dynamic Culture & People

Job summary

Quanex Building Products Corp. in Richmond, IN, is seeking a Client Tech Analyst to join the Regional IT Support team.

You will provide hands-on technical support across office and manufacturing environments, manage hardware, software, and network-related issues, and ensure IT policies and SOX GCC controls are followed. The role requires a Bachelor’s degree in CS or related field and 5–8 years of IT support experience, preferably in manufacturing.

Qualifications

• Bachelor's degree in Computer Science or related field is required.
• 5 to 8 years of IT support experience with desktop software, hardware products, and troubleshooting.
• Experience in manufacturing environments is preferred.

Responsibilities

• Provide Help Desk support and manage ticket queues.
• Support office and manufacturing environments with hardware, software, and network issues.
• Collaborate with internal IT teams and external service providers.
• Travel to multiple Quanex locations (~20%) and participate in on-call support.
• Adhere to IT policies, procedures, and SOX GCC controls.

Skills

IT support

Help Desk

Ticket management

On-call support

Travel

Education

Bachelor's degree in Computer Science or related field

Tools

Desktop software

Hardware troubleshooting

Networking technologies

Job description

Quanex is looking for Client Tech Analyst in Richmond, IN.

The Client Technology Analyst is a key member of Quanex’s Regional IT Support team, providing hands-on technical support across office and manufacturing environments. This role is responsible for supporting users, managing computer hardware and software, coordinating Help Desk requests, supporting local and wide area network operations, and helping ensure IT policies, procedures, and SOX GCC controls are followed. The ideal candidate is a strong technical problem solver who proactively manages support needs and partners with internal teams and external service providers to deliver “World Class” customer satisfaction. This position is based in Richmond, IN, with on-call support, extended hours, weekend work, and travel to other Quanex locations as needed.

We Offer You!

• Bonus Potential
• Paid Time Off & Holidays
• Tuition Assistance
• Wellness/Fitness Resources
• Training/Development
• Employee Stock Purchase Plan
• Dynamic Culture & People - just to name a few!

What’s attractive about the Client Tech Analyst position?

• Be a key member of Quanex’sRegional IT Support team.
• Support bothoffice and manufacturing environments.
• Work witha variety ofhardware, software, and network technologies.
• Serve as a trusted IT resource for theclient user base.
• Take ownership ofHelp Desk support and ticket management.
• Collaborate withinternal IT teams and external service providers.
• Support technology acrossmultiple Quanex locationsthrough traveland on-call support.

What Success Looks Like:

• Provideresponsive, reliable supportto users and business operations.
• Proactively manage and prioritizeHelp Desk ticket queues.
• Demonstrate strongtechnical and problem-solving skills.
• Keep office and manufacturingcomputer equipment running effectively.
• Effectively coordinateinternal IT resources and external service providers.
• Support technology across multiple Quanex locations through approximately 20% travel, as well as on-call support.
• Consistently followIT policies, procedures, and SOX GCC controlswhile delivering “World Class” customer satisfaction.

What You Bring:

• Bachelor's degree in Computer Science or related field required.
• 5 to 8 years of IT support experience with desktop software, hardware products, and problem solving/troubleshooting.
• Experience working in manufacturing environments preferred.

The salary range for this position is $26.50-$32.50 hourly with the potential to earn an annual bonus.

About Quanex, A Part of Something Bigger

Quanex (NYSE: NX) is a global, publicly traded manufacturing company primarily serving OEMs in the fenestration, cabinetry, solar, refrigeration and outdoor products markets. We are A Part of Something Bigger by improving the performance and aesthetics of end products through continuous innovation, helping customers achieve greater production efficiencies, dedication to giving back to communities where we operate, producing shareholder value and helping our employees learn, grow, and thrive. Learn more at Quanex.com .

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.