Client Tech Analyst

Quanex; Richmond (IN); On-site; USD 75,933,000 - 93,126,000; Full time

Benefits offered by this job

Bonus Potential

Paid Time Off & Holidays

Tuition Assistance

Wellness/Fitness Resources

Training/Development

Employee Stock Purchase Plan

Dynamic Culture & People

Job summary

Quanex in Richmond, IN is seeking a Client Tech Analyst to join the Regional IT Support team. You will provide hands-on technical support across office and manufacturing environments, manage hardware and software, and own the Help Desk ticket process.

The role requires a strong problem-solving mindset, collaboration with internal teams and external providers, and occasional travel to other Quanex locations with on-call coverage.

Qualifications

• Bachelor’s degree in Computer Science or related field required.
• 5 to 8 years of IT support experience with desktop software and hardware.
• Experience working in manufacturing environments preferred.

Responsibilities

• Provide hands-on technical support across office and manufacturing environments.
• Take ownership of Help Desk requests and ticket management.
• Support a variety of hardware, software, and network technologies.
• Collaborate with internal IT teams and external service providers.
• Travel to other Quanex locations and on-call support (approx. 20%).

Skills

Problem solving

Customer service

Networking awareness

Education

Bachelor's degree in Computer Science or related field

Job description

Quanex is looking for Client Tech Analyst in Richmond, IN.

The Client Technology Analyst is a key member of Quanex’s Regional IT Support team, providing hands-on technical support across office and manufacturing environments. This role is responsible for supporting users, managing computer hardware and software, coordinating Help Desk requests, supporting local and wide area network operations, and helping ensure IT policies, procedures, and SOX GCC controls are followed. The ideal candidate is a strong technical problem solver who proactively manages support needs and partners with internal teams and external service providers to deliver “World Class” customer satisfaction. This position is based in Richmond, IN, with on-call support, extended hours, weekend work, and travel to other Quanex locations as needed.

We Offer You!

• Bonus Potential
• Paid Time Off & Holidays
• Tuition Assistance
• Wellness/Fitness Resources
• Training/Development
• Employee Stock Purchase Plan
• Dynamic Culture & People - just to name a few!

What’s attractive about the Client Tech Analyst position?

• Be a key member of Quanex’sRegional IT Support team.
• Support bothoffice and manufacturing environments.
• Work witha variety ofhardware, software, and network technologies.
• Serve as a trusted IT resource for theclient user base.
• Take ownership ofHelp Desk support and ticket management.
• Collaborate withinternal IT teams and external service providers.
• Support technology acrossmultiple Quanex locationsthrough traveland on-call support.

What Success Looks Like:

• Provideresponsive, reliable supportto users and business operations.
• Proactively manage and prioritizeHelp Desk ticket queues.
• Demonstrate strongtechnical and problem-solving skills.
• Keep office and manufacturingcomputer equipment running effectively.
• Effectively coordinateinternal IT resources and external service providers.
• Support technology across multiple Quanex locations through approximately 20% travel, as well as on-call support.
• Consistently followIT policies, procedures, and SOX GCC controlswhile delivering “World Class” customer satisfaction.

What You Bring:

• Bachelor’s degree in Computer Science or related field required.
• 5 to 8 years of IT support experience with desktop software, hardware products, and problem solving/troubleshooting.
• Experience working in manufacturing environments preferred.

The salary range for this position is $26.50-$32.50 hourly with the potential to earn an annual bonus.

About Quanex, A Part of Something Bigger

Quanex (NYSE: NX) is a global, publicly traded manufacturing company primarily serving OEMs in the fenestration, cabinetry, solar, refrigeration and outdoor products markets. We are A Part of Something Bigger by improving the performance and aesthetics of end products through continuous innovation, helping customers achieve greater production efficiencies, dedication to giving back to communities where we operate, producing shareholder value and helping our employees learn, grow, and thrive. Learn more at Quanex.com .

#LI-MB1

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.