Client Systems Manager

Franklin Fitch; Boston (MA); Hybrid; USD 200,000 - 260,000; Full time

Benefits offered by this job

Excellent benefits

Job summary

Franklin Fitch is seeking a Client Systems Manager to lead a team of developers and technologists supporting client-facing, sales and distribution systems in a hybrid Boston environment. You will own the technology roadmap, translate business needs into priorities, and partner with senior stakeholders to deliver scalable solutions.

The role requires a strong development background, proven people leadership, and experience overseeing applications, integrations and platform enhancements within

Qualifications

• Previous software development or engineering experience with SDLC.
• Progression into Technology Manager, Development Manager or similar.
• Proven experience managing and developing software engineers.
• Experience in financial services, asset management or related field.
• Strong technical judgement to guide development teams.
• Ability to deliver applications, integrations and technology projects.
• Comfort working with senior business stakeholders and translating requirements.

Responsibilities

• Lead, manage and develop a team of software developers and technical resources.
• Provide technical leadership across client and distribution technology.
• Oversee design, development and delivery of new apps, integrations and platform enhancements.
• Partner with Sales, Marketing, Distribution and other stakeholders to understand tech priorities.
• Translate business needs into clear priorities for technical teams.
• Own the roadmap, delivery and evolution of key client-facing systems.
• Support platforms including Salesforce and Seismic within the applications ecosystem.
• Drive software engineering practices across the team.
• Manage third-party technology partners and vendors when required.
• Identify opportunities to improve processes, automation and capabilities.
• Ensure platform stability, governance, security and compliance.
• Support adoption of new technologies, including AI-enabled capabilities.

Skills

Software development

Team leadership

Stakeholder management

Salesforce

Seismic

Tools

Salesforce

Seismic

Job description

Client Systems Manager | Technology & Development | Financial Services | Boston (Hybrid) | $200,000 - $260,000 Base + Bonus + Excellent Benefits

Our client is a highly regarded global investment organization experiencing significant growth across its asset management and ETF businesses. As part of a broader investment in technology, they are seeking a Client Systems Manager to lead a team of technical resources responsible for developing and evolving the technology that supports their client-facing, sales and distribution functions.

This is an excellent opportunity for an experienced technology manager with a development background to take ownership of a business-critical technology environment, manage and develop a team of engineers, and partner closely with senior stakeholders across the organisation.

While platforms such as Salesforce and Seismic form part of the broader technology landscape, this is not a Salesforce specialist or traditional Business Analyst position. The successful individual will bring a strong grounding in software development, experience managing technical teams, and the ability to understand business requirements and translate them into effective technology solutions.

The Opportunity

Reporting into senior technology leadership, you will take responsibility for a team of developers and technical resources supporting systems used across the firm's commercial organisation.

You will combine people leadership, technical oversight and stakeholder management, providing direction to the development team while partnering with the business to understand priorities, improve existing systems, and deliver new technology capabilities.

The role offers significant visibility across the organisation and would suit someone who has progressed from a hands-on development background into technology or engineering management while remaining comfortable working closely with both technical and non-technical stakeholders.

Key Responsibilities

• Lead, manage and develop a team of software developers and technical resources
• Provide technical leadership and direction across client and distribution technology
• Oversee the design, development and delivery of new applications, integrations and platform enhancements
• Partner with Sales, Marketing, Distribution and other business stakeholders to understand technology requirements and priorities
• Translate business needs into clear priorities and direction for technical teams
• Take ownership of the roadmap, delivery and ongoing evolution of key client-facing systems
• Support technology platforms including Salesforce and Seismic alongside the wider applications ecosystem
• Drive strong software engineering and development practices across the team
• Manage third-party technology partners and vendors where required
• Identify opportunities to improve processes, automation and technology capabilities
• Ensure appropriate levels of platform stability, governance, security and compliance
• Support the continued adoption of new technologies, including AI-enabled capabilities where appropriate

What We're Looking For

• Previous software development or engineering experience, with a strong understanding of the software development lifecycle
• Experience progressing into a Technology Manager, Development Manager, Engineering Manager or similar leadership position
• Proven experience managing and developing software engineers or developers
• Experience working within financial services, investment management, asset management or a related financial environment
• Strong technical judgement with the ability to provide direction and challenge to development teams
• Experience overseeing the delivery of applications, integrations and technology projects
• Ability to work effectively with senior business stakeholders and translate commercial requirements into technology solutions
• Exposure to Salesforce, Seismic or similar enterprise platforms would be advantageous, but deep product expertise is not required
• Understanding of SaaS environments, APIs, integrations, data and modern software delivery practices
• Strong communication and people leadership skills

Particularly Interesting Backgrounds

We are especially interested in individuals coming from:

• Asset Management
• Investment Management
• Wealth Management
• Banking or broader Financial Services
• Financial Technology organisations

Candidates who began their careers as software engineers or developers before progressing into technical leadership and people management are likely to be particularly well suited to the position.

Why Apply?

• Highly visible technology leadership position within a growing investment organisation
• Opportunity to manage and develop an established technical team
• Broad technology remit rather than ownership of a single application or platform
• Work closely with senior business and technology leadership
• Significant ongoing investment in technology, automation and AI
• Opportunity to influence technology direction while remaining close to engineering and delivery
• Strong scope for continued leadership development and career progression