Client Support Team Lead – Healthcare Claims & COB

NHS Group; El Paso (TX); On-site; USD 52,000 - 72,000; Full time

Job summary

Assured Benefits Administrators, Inc. (ABA) in El Paso, TX seeks a Client Support Specialist Team Lead to oversee the CSS team, monitor KPIs, and ensure service standards are met. This role partners with Account Executives and internal departments to support clients, brokers, and providers.

Responsibilities include coaching team members, managing COB activities, and maintaining accurate documentation while driving process improvements in a fast-paced healthcare claims environment.

Qualifications

• Bachelor's degree or higher preferred in a related field.
• Experience in healthcare claims administration or client services is a plus.
• Strong communication and leadership abilities are essential.

Responsibilities

• Monitor team performance against KPIs, productivity, quality, and service standards.
• Oversee COB (Coordination of Benefits) activities and ensure timely resolution.
• Collaborate with Account Executives to address client needs and maintain high service levels.
• Ensure timely and documented responses to client inquiries and emails.

Skills

Leadership

Communication

Analytical

Problem solving

Time management

Education

Associate's or Bachelor's degree preferred

Tools

Microsoft Office

Job description

Assured Benefits Administrators, Inc. (ABA) in El Paso, TX seeks a Client Support Specialist Team Lead to oversee the CSS team, monitor KPIs, and ensure service standards are met. This role partners with Account Executives and internal departments to support clients, brokers, and providers.

Responsibilities include coaching team members, managing COB activities, and maintaining accurate documentation while driving process improvements in a fast-paced healthcare claims environment.