Client Support Specialist II — MLS & Paragon Expertise

Intercontinental Exchange Holdings, Inc.; Jacksonville (FL); On-site; USD 50,000 - 70,000; Full time

Job summary

Intercontinental Exchange, Inc. is seeking a Client Support Specialist II to act as a product-area specialist for ICE Mortgage Technology products, services, and workflows. You will provide timely resolutions and support to our customers via phone and email, and may assist other analysts in complex troubleshooting.

The role emphasizes strong communication, problem solving, and the ability to apply knowledge across situations in a fast-paced environment. Mortgage-related experience is beneficial.

Qualifications

• High school diploma or GED is required.
• At least 1 year in customer support/help desk or related role.
• Mortgage servicing or origination experience preferred.

Responsibilities

• Performs client support via phone and email.
• Reviews Paragon settings and collaborates with MLS boards.
• Performs other duties as assigned.

Skills

Customer service

Communication skills

Problem solving

Team collaboration

Education

High school diploma or GED

Job description

Intercontinental Exchange, Inc. is seeking a Client Support Specialist II to act as a product-area specialist for ICE Mortgage Technology products, services, and workflows. You will provide timely resolutions and support to our customers via phone and email, and may assist other analysts in complex troubleshooting.

The role emphasizes strong communication, problem solving, and the ability to apply knowledge across situations in a fast-paced environment. Mortgage-related experience is beneficial.