Mortgage Tech Support Specialist

Intercontinental Exchange (ICE); Provo (UT); Presencial; USD 42.000 - 54.000; Jornada completa

Descripción de la vacante

Intercontinental Exchange, Inc. is seeking a Client Support Associate to provide technical and business support for ICE Mortgage Technology products, services, and workflows.

You will strive to deliver complete resolutions in a timely manner to customer questions, concerns, and errors encountered in using ICE Mortgage Technology. Responsibilities include handling inquiries via phone and email, reviewing property descriptions, researching tax issues, and addressing mortgage closing discrepancies,

Formación

• Requires a high school diploma or GED.
• At least 1 year of customer support or help desk experience.
• Mortgage servicing or origination experience preferred.
• Real Estate experience preferred.
• Excellent customer service skills.
• Ability to apply knowledge from one situation to the next to solve problems.
• Ability to prioritize and manage work in a fast-paced, high-volume environment.
• Excellent presentation, writing, organizational, analytical, and problem-solving skills.
• Team-oriented with strong collaboration skills.
• Excellent oral and written communication skills.
• Flexibility, versatility, dependability.

Responsabilidades

• Performs customer support functions via phone and email.
• Reviews legal descriptions to establish identity of property.
• Researches and gathers information for tax issues, e.g., delinquent tax lawsuits, delinquent and/or missing tax bills.
• Investigates property value and/or property exemption discrepancies.
• Researches tax and fee discrepancies for mortgage closings, title issues.
• Keeps abreast of changes in state property tax/fee laws.
• Performs other related duties as assigned.

Conocimientos

Customer service

Problem solving

Communication skills

Teamwork

Time management

Educación

High school diploma or GED

Descripción del empleo

Intercontinental Exchange, Inc. is seeking a Client Support Associate to provide technical and business support for ICE Mortgage Technology products, services, and workflows.

You will strive to deliver complete resolutions in a timely manner to customer questions, concerns, and errors encountered in using ICE Mortgage Technology. Responsibilities include handling inquiries via phone and email, reviewing property descriptions, researching tax issues, and addressing mortgage closing discrepancies,