Mortgage Tech Support Specialist (Client Services)

Intercontinental Exchange Holdings, Inc.; Provo (UT); On-site; USD 48,000 - 64,000; Full time

Job summary

Intercontinental Exchange, Inc. in Provo, Utah, is seeking a Client Support Associate who will serve as a subject-matter and product-area specialist. You will deliver technical and business support for ICE Mortgage Technology products, services, and platforms, working to resolve customer questions and errors promptly.

The role may be deployed virtually to manage escalated issues and assist other analysts. Key products include MLS, Paragon, and Paragon Connect, with work hours 11:00 am–8:00 pm ET

Qualifications

• Requires high school diploma or GED.
• 1 year of customer support/help desk experience.
• Real estate experience preferred.

Responsibilities

• Performs customer support functions via phone and email.
• Reviews legal descriptions to establish identity of property.
• Researches and gathers information for tax issues and mortgage-related matters.
• Investigates property value and exemption discrepancies.
• Researches tax and fee discrepancies for mortgage closings.

Skills

Customer service

Problem solving

Time management

Communication skills

Teamwork

Education

High school diploma or GED

Job description

Intercontinental Exchange, Inc. in Provo, Utah, is seeking a Client Support Associate who will serve as a subject-matter and product-area specialist. You will deliver technical and business support for ICE Mortgage Technology products, services, and platforms, working to resolve customer questions and errors promptly.

The role may be deployed virtually to manage escalated issues and assist other analysts. Key products include MLS, Paragon, and Paragon Connect, with work hours 11:00 am–8:00 pm ET