Client Support & Mortgage Tech Specialist

Intercontinental Exchange; Provo (UT); On-site; USD 48,000 - 68,000; Full time

Job summary

Intercontinental Exchange is seeking a Client Support Associate to serve as a subject-matter and product-area specialist for ICE Mortgage Technology products, services, and workflows. You will deliver complete resolutions to customer inquiries via phone and email and may assist support analysts in complex troubleshooting tasks as needed.

Support primarily covers MLS, Paragon, and Paragon Connect, with work hours 11:00 am–8:00 pm ET or 12:00 pm–9:00 pm ET.

Qualifications

• A high school diploma or GED is required for this role.
• Requires one (1) year customer support/help desk experience, mortgage servicing or origination experience.
• Real estate experience preferred.
• Excellent customer service skills.
• Ability to apply knowledge from one situation to the next to solve problems.
• Ability to handle projects commensurate with job expectations.
• Excellent presentation, writing, organizational, analytical, and problem-solving skills.
• Team skills, including the ability to establish and maintain effective working relationships both internally as well as externally.
• Excellent oral and written communication skills.
• Flexibility, versatility, dependability.
• Ability to prioritize and manage work in fast paced high volume environment.

Responsibilities

• Performs customer support functions via phone and email
• Reviews legal descriptions to establish identity of property
• Researches and gathers information for tax issues, e.g., delinquent tax lawsuits, delinquent and/or missing tax bills
• Investigates property value and/or property exemption discrepancies
• Researches tax and fee discrepancies for mortgage closings, title issues
• Keeps abreast of changes in state property tax/fee laws
• Performs other related duties as assigned.

Skills

Customer service

Communication skills

Problem solving

Fast-paced environment

Team collaboration

Education

High school diploma or GED

Job description

Intercontinental Exchange is seeking a Client Support Associate to serve as a subject-matter and product-area specialist for ICE Mortgage Technology products, services, and workflows. You will deliver complete resolutions to customer inquiries via phone and email and may assist support analysts in complex troubleshooting tasks as needed.

Support primarily covers MLS, Paragon, and Paragon Connect, with work hours 11:00 am–8:00 pm ET or 12:00 pm–9:00 pm ET.