Client Support Specialist II

Agile Resources, Inc.; Lindon (UT); Hybrid; USD 26,000 - 29,000; Full time

Job summary

Agile Resources, Inc. is seeking a Client Success Support Specialist in Lindon, UT for a hybrid role with a pay range of $19–$21 per hour. The position focuses on being the first point of contact for clients, troubleshooting environments, and supporting SaaS implementations.

Ideal candidates have 2+ years in client success or implementations, familiarity with Terminal Services, and experience with Salesforce, Confluence, and G Suite. The role requires strong troubleshooting and networking basics.

Qualifications

• 2+ years of implementations or client success experience.
• Troubleshoot Windows/macOS environments.
• Knowledge of Terminal Services and SaaS platforms.
• Basic networking experience and peripherals.
• Understand TCP/IP and firewalls.
• Familiar with internet connection types.
• Configure software/hardware in Terminal Services.
• Experience with Salesforce, Confluence, and G Suite preferred.

Skills

2+ years of implementations or client

Troubleshoot Windows/macOS

Terminal Services / SaaS platforms

Networking basics

Networking concepts (TCP/IP, firewalls

Internet connection types

Configure software/hardware in Term. S

Tools

Salesforce

Confluence

G Suite

Job description

Title: Client Success Support Specialist

Location: Lindon, UT (Hybrid)

Pay: $19-$21 /hour

Hours: 8:00 AM – 5:00 PM

Our financial client is seeking a Client Success Support Specialist to work in a client-facing role as first point of contact. The role is hybrid in Lindon, UT.

The Ideal Candidate Will Have:

• 2+ years of implementations or client success experience
• An ability to troubleshoot Windows/macOS environments
• Working knowledge of Terminal Services, cloud-based applications, and SaaS platforms
• Basic experience with networks, including routers, switches, modems, printers, and related peripherals
• An understanding of networking concepts (TCP/IP, firewalls)
• Familiarity with common internet connection types: Cable, DSL, Satellite, and Dial-Up
• An ability to configure software and hardware within Terminal Services
• Experience with Salesforce, Confluence, and G Suite is preferred

Keywords: Client Support, Technical Support, Implementations, SaaS, Terminal Services, Networking, TCP/IP, DNS, Firewalls, Windows, macOS, Virtual Machines, Salesforce, Confluence, G Suite, Client Success, Troubleshooting #LI-AF1