Hybrid Client Support Specialist

Orion; Omaha (NE); Hybrid; USD 28,000 - 41,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

Disability coverage

401(k) with employer match

Paid parental leave

Pet benefits (pawternity leave + pet보험

Student loan repayment

Job summary

Orion in the Greater Omaha Area is seeking a Client Support Representative to handle inquiries across phone, chat, and case channels. This frontline role emphasizes guiding clients through core workflows and ensuring accurate intake and documentation.

You will build knowledge across Orion products, maintain timely case updates in Salesforce, and work in a hybrid setup with on-site days. A high school diploma is preferred, with customer service or tech support experience a plus.

Qualifications

• Strong verbal and written communication with clients.
• Ability to manage multiple tasks in a fast-paced environment.
• Navigates and explains technology effectively.
• Problem-solving, time management, and organizational skills.

Responsibilities

• Serve as frontline contact for client inquiries across phone, chat, and case channels.
• Provide guidance to help clients navigate workflows and platform topics.
• Troubleshoot entry-level issues and document cases in Salesforce.
• Maintain case documentation and strive for first-contact resolution.
• Stay updated on platform updates and required certifications.

Skills

Active Listening

Client Facing

Communication

CRM Software

Customer Service

Documentation

Problem Solving

Process Adherence

Real-Time Communications

Salesforce

Technical Support

Telephone Communications

Troubleshooting

Written Communication

Education

High school diploma

Bachelor’s degree preferred

Tools

Salesforce

Job description

Orion in the Greater Omaha Area is seeking a Client Support Representative to handle inquiries across phone, chat, and case channels. This frontline role emphasizes guiding clients through core workflows and ensuring accurate intake and documentation.

You will build knowledge across Orion products, maintain timely case updates in Salesforce, and work in a hybrid setup with on-site days. A high school diploma is preferred, with customer service or tech support experience a plus.