Client Support Specialist — Logistics & Onboarding

Barrett Distribution Centers, Inc.; Forney (TX); On-site; USD 56,019,000 - 75,790,000; Full time

Job summary

Barrett Distribution Centers, Inc. in Texas is seeking a Client Support Specialist to provide outstanding customer service, identify root causes of issues, and drive timely resolutions.

This role supports warehouse operations, processes inbound/outbound paperwork, invoices customers, and monitors order fulfillment to meet SLAs. Proficiency with Salesforce and MS Office is preferred; bilingual English/Spanish skills are a plus.

Qualifications

• Minimum of two years college required.
• Minimum of two years’ business experience required.
• Experience in customer service principles and evaluation of customer satisfaction.
• Basic knowledge of routing and working with carriers (logistics) and compliance accounts preferred.
• Salesforce and warehouse management systems preferred.

Responsibilities

• Serve as primary point of contact and trusted advisor for assigned customers; maintain proactive communication and timely resolution of issues between warehouse operations and customers
• Accurately process inbound/outbound paperwork, data entry, and reconciliations; ensure special requests are addressed and followed through
• Invoice customers accurately and on time for all billing types (receiving, outbound, month-end, special services); maintain organized billing files
• Monitor order fulfillment end-to-end, ensuring successful and timely execution across warehouse and customer touchpoints
• Ensure customer SLAs and compliance requirements are met, including routing orders in customer portals and scheduling carriers per compliance guides
• Run and review Non-Compliance Reports (NCR) in Salesforce; identify and resolve discrepancies in records and reports
• Participate in new customer onboarding and ongoing process improvement reviews
• Maintain and update Work Instructions and customer-facing business correspondence regularly
• Stay current on industry practices including shipment terms, BOL creation, and web-based portal routing

Skills

Customer service

Communication skills

Typing 40 wpm

English proficiency

Bilingual English/Spanish

Education

Two years college

Tools

Salesforce

Warehouse management systems

Outlook

Excel

Word

PowerPoint

Job description

Barrett Distribution Centers, Inc. in Texas is seeking a Client Support Specialist to provide outstanding customer service, identify root causes of issues, and drive timely resolutions.

This role supports warehouse operations, processes inbound/outbound paperwork, invoices customers, and monitors order fulfillment to meet SLAs. Proficiency with Salesforce and MS Office is preferred; bilingual English/Spanish skills are a plus.