Client Support Specialist, Cash Management

RBC; Minneapolis (MN); On-site; USD 50,000 - 80,000; Full time

Job summary

RBC is seeking an Associate I, Client Support Services to deliver field and client-facing support for cash management products, including Visa, Bill Pay, and ACH transfers. The role emphasizes accurate information sharing, diligent record-keeping, and escalation of complex issues.

Responsibilities include maintaining queues, researching inquiries, and collaborating with RBC units and external customers. Strong communication and proficiency with Windows apps are required to ensure smooth

Qualifications

• Must have a 4-year degree or equivalent with relevant experience.

Responsibilities

• Provide accurate information on business processes supported.
• Record and escalate technology issues to the appropriate owner.
• Understand accountabilities in the area of work.
• Leverage resources InfoNET, InfoWorks, and AdvisorWorks.
• Research and respond to questions from other teams, RBC units, and clients.
• Escalate questions to senior associates as needed.
• Suggest process changes to reduce risk.
• Perform other duties as assigned.

Skills

Active Learning

Adaptability

Communication

Customer Service

Detail-Oriented

Group Problem Solving

Interpersonal Relationship Management

Operational Delivery

Product Services

Education

Bachelor's degree in business/finance

High school diploma w/ 1+ year experience

Tools

InfoNET

InfoWorks

AdvisorWorks

Microsoft Office

Job description

RBC is seeking an Associate I, Client Support Services to deliver field and client-facing support for cash management products, including Visa, Bill Pay, and ACH transfers. The role emphasizes accurate information sharing, diligent record-keeping, and escalation of complex issues.

Responsibilities include maintaining queues, researching inquiries, and collaborating with RBC units and external customers. Strong communication and proficiency with Windows apps are required to ensure smooth