Client Support Specialist — Behavioral Health

Cascade-Counseling-and-Consulting-LLC; Oregon City (OR); Sur place; USD 32 000 - 36 000; Plein temps

Avantages offerts par ce poste

Health coverage

HSA

401K with match

Paid time off

Student loan assistance

Bi-weekly payroll

Competitive base pay

Résumé du poste

Cascade Counseling and Wellness seeks a warm, organized Client Support Specialist to be the first contact for clients and the community in Oregon City. You will manage scheduling, intake coordination and access to services while supporting clinicians and maintaining HIPAA compliance.

The role requires a background in a medical or behavioral health setting, excellent customer service, and the ability to prioritize and communicate clearly in a fast-paced environment.

Qualifications

• Bachelor's degree in a human services-related field is required.
• QMHA status or eligibility to qualify is required.
• Experience in medical, healthcare, or behavioral health setting.
• Strong customer service, communication, organization and problem-solving.
• Ability to manage competing priorities and stay calm under pressure.

Responsabilités

• Serve as the first point of contact for clients by phone and in person.
• Assist with scheduling, intake coordination, and access to services.
• Communicate with clinicians to support clinic operations and continuity of care.
• Handle calls, admin tasks, documentation and follow-up with competing priorities.
• Respond calmly to challenging interactions and route to appropriate team.
• Maintain confidentiality and HIPAA compliance.
• Contribute to a collaborative team environment aligned with Cascade values.

Connaissances

Customer service

Communication

Organization

Problem solving

Bilingual Spanish/English

Formation

Bachelor's degree in a human services-related field

QMHA status or eligibility

Outils

Electronic health records (EHR) systems

Scheduling systems

Billing software

Insurance verification processes

Description du poste

Cascade Counseling and Wellness seeks a warm, organized Client Support Specialist to be the first contact for clients and the community in Oregon City. You will manage scheduling, intake coordination and access to services while supporting clinicians and maintaining HIPAA compliance.

The role requires a background in a medical or behavioral health setting, excellent customer service, and the ability to prioritize and communicate clearly in a fast-paced environment.