Behavioral Health Client Services Coordinator

DayToDay Health; Dalton (GA); On-site; USD 21,000 - 30,000; Full time

Job summary

DayToDay Health is seeking a Client Support Specialist to join our behavioral health team in Dalton, GA. You will be the primary contact for clients and families seeking counseling services, handling calls, scheduling, and referrals.

You will collaborate with clinicians and partners to ensure accurate documentation, protect confidentiality, and provide compassionate, client-centered support to improve access to mental health care.

Qualifications

• Strong communication and organizational skills.
• Ability to handle sensitive information with confidentiality.
• Experience in healthcare or behavioral health settings is preferred.
• Commitment to providing empathetic, client-focused assistance.

Responsibilities

• Serve as a primary point of contact for clients and families accessing counseling and therapeutic services.
• Manage incoming calls, schedule appointments, verify client information, and facilitate referrals for in-home, in-office, and community-based care.
• Collaborate with clinicians and community partners to ensure accurate documentation and seamless service delivery.
• Protect client confidentiality and provide compassionate, client-centered support to enhance access to mental and behavioral healthcare.

Skills

Communication skills

Organizational skills

Confidentiality

Empathy

Job description

Role: Client Support Specialist in a behavioral health team.

Key Responsibilities

• Serve as a primary point of contact for children, adults, and families accessing counseling and therapeutic services.
• Manage incoming calls, schedule appointments, verify client information, and facilitate referrals for in-home, in-office, and community-based care.
• Collaborate with clinicians and community partners to ensure accurate documentation and seamless service delivery.
• Protect client confidentiality and provide compassionate, client-centered support to enhance access to mental and behavioral healthcare.

Qualifications & Skills

• Strong communication and organizational skills.
• Ability to handle sensitive information with confidentiality.
• Experience in healthcare or behavioral health settings is preferred.
• Commitment to providing empathetic, client-focused assistance.