Client Support Representative

Parmele Disability Advocates; Wichita (KS); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Vision insurance

Wellness resources

401(k)

Dental insurance

Job summary

Parmele Disability Advocates is looking for a Client Support Representative to provide essential support and guidance to individuals securing Social Security benefits. This role requires strong communication and organizational skills, with opportunities for training and career advancement.

The position operates in a hybrid/remote environment after initial training. You'll engage with clients, manage case information, and collaborate with internal teams to ensure exceptional client experiences.

Join a supportive team making a meaningful impact in the lives of many.

Qualifications

• Prior customer service experience preferred.
• Excellent written and verbal communication skills.
• Detail-oriented with strong organizational and time management skills.

Responsibilities

• Serve as a liaison between clients and the Social Security Administration (SSA).
• Respond to client inquiries with empathy and clarity.
• Collect and document case information accurately.
• Track deadlines and prepare timely correspondence.

Skills

Customer service experience

Communication skills

Organizational skills

Problem-solving abilities

Job description

Benefits

• Health insurance
• Paid time off
• Vision insurance
• Wellness resources
• 401(k)
• Dental insurance

Monday–Friday, 8:00 AM – 5:00 PM

Wichita, KS | Hybrid/Remote Position | This position begins with required in-office training. Upon successful completion, the role transitions to a hybrid/remote schedule. Equipment is provided after training.

Start Your Career with Purpose

At Parmele Disability Advocates, we help individuals secure the Social Security benefits they deserve. The Client Support Representative position is the heart of client communication — providing vital administrative support and compassionate guidance to individuals during some of the most challenging times in their lives.

No prior experience? No problem. We provide paid training and a clear path for success.

What You’ll Do

You’ll act as a bridge between clients, our firm, and the Social Security Administration (SSA), ensuring accurate case tracking, timely communication, and exceptional client service.

Key responsibilities

• Serve as a professional liaison between clients and the Social Security Administration (SSA)
• Respond to client inquiries with empathy, clarity, and professionalism
• Collect and document case information accurately and efficiently
• Track deadlines and prepare timely correspondence
• Maintain and update case files in our system with precision
• Perform administrative tasks to support effective case management
• Collaborate with internal teams to ensure smooth client experiences
• Assist with additional duties as needed to support clients and the firm

What We’re Looking For

We’re seeking motivated individuals who are organized, detail-oriented, and ready to learn.

Qualifications

• Prior customer service experience preferred
• Excellent written and verbal communication skills
• Strong ability to work independently and manage multiple priorities
• Detail-oriented with strong organizational and time management skills
• Calm, composed, and professional under pressure
• Self-motivated team player with a positive attitude
• Critical thinker with strong problem-solving abilities

Why Join Parmele Disability Advocates?

• Make a meaningful impact helping clients access critical benefits
• Paid training and ongoing development
• Clear opportunities for career advancement
• Supportive, team-oriented work environment
• Established and growing organization

About Us

Parmele Disability Advocates brings over 150 years of combined disability experience and has helped more than 61,000 individuals secure benefits. What started as a two-person operation has grown into a team of 150 professionals serving clients across multiple states.

Apply Today

If you’re looking for a stable, full-time role where your work truly matters, we encourage you to apply and start your career with us.

Flexible work from home options available.