Client Support Specialist

Shared Resources, Inc; Lansing (MI); Hybrid; USD 17,000 - 24,000; Part time

Benefits offered by this job

Company laptop

Flexible schedule

Job summary

Shared Resources, Inc. is seeking a versatile team member for hybrid work in Lansing, MI. The role involves handling membership processing, social media posting, website updates, and event registrations with a fast-paced daily rhythm.

You will work 15–30 hours weekly, with a structured onboarding and gradual schedule that can transition to more hybrid or remote work. Strong curiosity and initiative are valued, along with good communication and organizational skills.

Qualifications

• Experience across multiple software platforms and tools.
• Strong written and verbal communication.
• Ability to manage multiple small projects with tight timelines.

Responsibilities

• Assist with membership processing, social media posting, and website updates.
• Handle event registration management and related tasks.
• Maintain organized records and follow established procedures.

Skills

Tech-friendly

Communication skills

Social media familiarity

Self-motivation

Education

Some higher education experience

Tools

Spreadsheet

Word processing

Database files

Web-based applications

Email programs

Digital calendars

Job description

We’re looking for someone to join our team who is:

• Willing to learn and adapt to a variety of technology platforms and tools.
• Able to communicate in a polished, professional manner across all channels.
• Familiar with social media engagement and best practices.
• Comfortable applying creative thinking to daily projects.
• A self-starter who notices what needs to be done, asks thoughtful questions to ensure alignment, and consistently drives tasks to timely completion.

Qualifications

• Technology: Tech-friendly and comfortable working across various software platforms, web-based applications, email programs, digital calendars, word processing, and spreadsheet/database files.
• Education: Some higher education experience preferred.

About the Role & Environment

Given the work we do for our clients, our day-to-day pace is fast and varied. You might jump from membership processing to social media posting, website updates, or event registration management all within a single hour. We have a long list of things that need to be done, and urgent items that come to us daily. We need someone who brings curiosity, initiative, and strong follow-through to every project.

In your first 30 days, we will run through a variety of clients, tools, and procedures. Asking questions early is encouraged, and following outlined processes is critical to success.

Schedule & Location

• Hours: 15–30 hours per week (guaranteed minimum of 15 hours per week, with up to 30 hours available based on workload).
• Work Location: Hybrid model. We offer the flexibility to work either from home or out of our primary office in Lansing; some training may be done at our satellite office in the Metro Detroit area. Typically, more in-office hours are required upfront during training/onboarding, then a more hybrid or remote schedule can be discussed.
• Schedule Flexibility: Our core office hours are 8:30 AM – 5:00 PM, Monday through Friday. A set weekly schedule will be planned between you and the Chief Operating Officer. We are flexible with scheduling as long as advance notice is given and responsibilities are handled.

Compensation & Equipment

• Pay Rate: Starts at $15.00 / hour for the first two months during initial training and onboarding. Hourly rate increases are evaluated after month two.
• Equipment: A company laptop and all necessary software are provided strictly for work purposes. (If choosing to work remotely, employees maintain a reliable home internet connection).

Team Structure

This position reports directly to our Chief Operating Officer and works alongside our collaborative support staff team, which operates both in-office and remotely.