Client Support Specialist

Telamon; Columbus (OH); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Health & Wellness

401(k) with company match

Annual bonus

Flexible PTO & holidays

Tuition reimbursement & development

Job summary

Telamon in Columbus, OH is seeking a Specialist, Client Support to coordinate customer, vendor, and internal activities across the IT asset disposition lifecycle. You will manage communications, logistics, records, and invoicing tasks while supporting project tracking using Veridy or similar platforms.

Ideal candidates have 0–2 years of client support experience, strong communication, and CRM familiarity. This hourly/onsite role offers growth opportunities and a collaborative team environment in

Qualifications

• High school diploma required.
• 0–2 years of client support experience required.
• Strong written and verbal communication skills.
• Familiarity with CRM systems and data accuracy is essential.

Responsibilities

• Manage shared support inboxes and log communications in CRM systems.
• Respond to inquiries by phone and email in a timely, professional manner.
• Prepare and distribute quotes, requests, and project documents.
• Coordinate ITAD logistics including asset pickups and tracking.

Skills

CRM systems

Communication

Organization

Attention to detail

Problem solving

Education

High school diploma

Tools

Salesforce

Cirrus

Veridy

Job description

Telamon is a leading provider of connectivity integration, implementation, and distribution solutions for many of the world’s most recognized telecommunications, transportation and consumer brands. Founded in 1985, we are a minority-owned company headquartered in Carmel, Indiana, and maintain a global footprint with locations in North America, Europe, and Asia.

This work isn’t easy—and that is exactly why we do it. Telamon thrives when we’re solving problems that help enhance connectivity and lead to simplicity, safety, and reliability in everyday life. We are cultivating deeper connections with every bond we forge: a more comprehensive network that serves the world around us—inside our walls and out.

At Telamon, leveraging AI and digital tools is a core part of how we operate. We expect employees at all levels to actively explore and apply technologies that improve productivity, decision-making, and overall performance.

Learn more at telamon.com

Telamon invests in our people with benefits that support health, family, and future. We offer a comprehensive benefits package that includes:

• Health & Wellness: Medical, dental, vision, HSA with company match, dependent care FSA, life & disability coverage, voluntary plans, legal/ID protection, pet insurance, EAP
• Financial: 401(k) with company match, annual bonus based on company performance, referral bonuses, discounts, phone allowance; field roles: travel pay, per diem, company-paid lodging, and company vehicle (if applicable)
• Time Off & Flexibility: Flexible PTO for salaried roles; starting at 15 days (PTO with 2 floating holidays) for hourly roles; paid holidays, floating holidays, parental leave, bereavement leave, and hybrid/remote options
• Career Growth: Tuition reimbursement, annual professional development grants, online learning resources, leadership programs, and internal growth opportunities
• Additional Benefits: Recognition programs, scholarships and educational stipends for children, company paid sabbaticals and company outings with access to local events.

Note: benefits eligibility may be based on employment status, tenure, location, or other factors

Classification:

Non-Exempt Hourly

Location:

1560 Fishinger Rd, Columbus, OH 43221

Schedule:

Monday through Friday, 9:00 AM-5:00 PM, onsite in Columbus, OH

Job Summary:

The Specialist, Client Support is a generalist support role responsible for helping coordinate customer, vendor, and internal activities throughout the IT asset disposition lifecycle. This person supports the day-to-day execution of ITAD projects by managing communications, coordinating logistics, maintaining accurate records, tracking asset movement, supporting reporting, and assisting with billing and reconciliation tasks.

This role serves as a key point of contact for customers, vendors, processors, and internal teams to help ensure assets are picked up, processed, reported, invoiced, and followed through accurately and on time. The position requires strong organization, communication, attention to detail, working knowledge of ITAD operations, and familiarity with the Veridy platform to support accurate project tracking, reporting, reconciliation, and client service delivery.

Essential Duties and Responsibilities:

• Manage shared support inboxes and ensure customer, vendor, and internal communications are logged and tracked in CRM systems such as Salesforce, Cirrus, or Veridy.
• Respond to customer, vendor, and partner inquiries by phone and email in a timely and professional manner.
• Prepare and distribute customer quotes, vendor requests, and project-related documentation.
• Coordinate ITAD logistics, including scheduling asset pickups, tracking shipment or pickup status, and monitoring asset movement through project completion.
• Maintain accurate CRM data, client records, project details, and asset disposition information.
• Review manifests, vendor reports, and processor reports for accuracy.
• Reconcile discrepancies between expected and actual asset counts, services, charges, or reporting data.
• Generate Expected vs. Actual reports and other operational updates as needed.
• Support billing and administrative processes, including invoicing, payment tracking, vendor bill processing, reconciliations, and collections follow-up.
• Monitor dashboards, task queues, workflows, and follow-up items to ensure daily activities are completed on time.
• Assist internal teams with reporting, documentation, and general administrative support related to ITAD service delivery.

Supportscontinuous improvement by following established processes, identifying inefficiencies or issues, and contributing to solutions that improve safety, quality, and productivity. Leverages available tools and technologies, including AI-enabled solutions, where appropriate to improve efficiency and streamline work.

Managerial Responsibility

This position does not have direct reports.

Travel/Shift Requirements

This position does not require travel.

Physical Demands

The position requires frequent sitting and keyboarding.

This position is expected to occasionally lift up to 10 pounds.

Skills and Abilities Required

• Strong written and verbal communication skills for interacting with clients, vendors, and internal stakeholders.
• Ability to manage multiple tasks, prioritize workload, and meet deadlines in a fast-paced environment.
• Attention to detail with a focus on data accuracy, auditing, and reconciliation.
• Proficiency in managing and navigating CRM systems (e.g., Salesforce) and shared inbox platforms.
• Organizational skills to track and manage multiple projects, manifests, and workflows simultaneously.
• Problem‑solving skills to address discrepancies in reports, manifests, and client/vendor information.
• Ability to coordinate logistics and scheduling across multiple stakeholders.
• Competency in basic financial processes, including invoicing, reconciliation, and payment tracking.

Ability to follow up consistently on outstanding tasks, leads, and communications.

Education and Experience Required

• High school diploma required.
• 0-2 years of relevant Client Support experience required

Telamon Corporation is an Equal Opportunity Employer and is committed to providing equal employment opportunities to all employees and applicants for employment. Telamon does not and will not discriminate against any applicant because of race, color, religion, age, national origin, disability, sex (including sexual orientation and gender identity), marital status, veteran or military status, or any other characteristic protected by law. Telamon Corporation makes all employment decisions in a non-discriminatory manner.

Job Info

• Posting Date 08/19/2026, 03:03 PM
• Locations 1560 Fishinger Rd, Columbus, OH, 43221, US