Client Support Representative/Receptionist

The Ward Law Group; New York, Northern (NY, KY); Hybrid; USD 28,000 - 34,000; Full time

Benefits offered by this job

Life Insurance

Short-Term & Long-Term Disability

Supplemental Insurance Options

401(k) with Company Match

Paid Time Off

Employee Assistance Resources

Job summary

The Ward Law Group in New York, NY is seeking a Client Support Representative to be the first point of contact for clients, vendors, and visitors. You will support daily office operations, route calls, greet guests, and maintain firm records with a focus on professional, courteous service.

Onsite five days per week at the Manhattan office, you will join a collaborative team where strong communication and organizational skills are essential.

Qualifications

• Fluent bilingual communication in English and Spanish (read, write, and speak).
• Strong customer service and communication skills.
• Professional demeanor and positive attitude.
• Ability to multitask and stay organized in a fast-paced environment.
• Basic computer and data entry skills.
• Reliable, dependable, and team-oriented.
• Must be able to work onsite five days per week in our New York office at 535 Fifth Avenue, New York, NY.
• Legal experience is not required; prior customer service or front-desk experience is welcomed.

Responsibilities

• Answer and route incoming calls with professionalism.
• Greet clients, vendors, and visitors warmly.
• Accurately document and update information in the firm’s systems.
• Perform general administrative and clerical tasks as assigned.
• Provide front desk coverage as needed.
• Maintain a clean, organized reception and common areas.
• Follow first-call resolution standards to ensure a positive client experience.
• Participate in training and stay current on firm processes and service standards.

Skills

bilingual English/Spanish

customer service

professional demeanor

multitask

data entry

team-oriented

Tools

Basic computer skills

Job description

• Full-time
• Compensation: USD 20 - USD 25 - hourly

Company Description

Join an Award-Winning Personal Injury Law Firm

At The Ward Law Group, our mission is simple:

Changing Lives. One Client at a Time.

Recognized as one of the Best Places to Work for consecutive years, we are committed to delivering exceptional legal representation while creating an environment where talented professionals can grow, lead, and make a meaningful impact every day.

We believe our people are our greatest asset. We foster a collaborative, innovative, and high-accountability culture where every team member is empowered to make informed decisions, continuously improve, and deliver exceptional results for our clients. Every role contributes directly to helping injured individuals navigate one of the most challenging times in their lives while supporting the continued growth and success of our firm.

Our Core Values

Faith– We act with integrity, honesty, and purpose in everything we do.

Accountability– We take ownership of our work, our commitments, and the results we deliver.

Leadership– We lead by example, inspire others, embrace continuous improvement, and develop high-performing teams.

Loyalty– We build lasting relationships through trust, respect, and dedication to our clients, teammates, and community.

Service to Our Clients– We are committed to delivering compassionate, responsive, and exceptional legal representation that maximizes every client's opportunity for success.

Service to Our Teammates– We foster a culture of collaboration, respect, support, and shared success where every team member has the opportunity to grow and thrive.

Service to Our Community– We believe in making a positive impact beyond the courtroom by serving and strengthening the communities where we live and work.

If you are passionate about helping injured clients, thrive in a fast-paced, results-driven environment, and are committed to delivering exceptional client service while continuously growing your career, we invite you to join The Ward Law Group and help us change lives—one client at a time.

Job Description

The Client Support Representative serves as the first point of contact for clients, vendors, and visitors, providing professional and courteous service while supporting daily office operations.

Key Responsibilities:

• Answer and route incoming calls with professionalism and efficiency.
• Greet clients, vendors, and visitors in a warm and welcoming manner.
• Accurately document and update information in the firm's systems.
• Perform general administrative and clerical tasks as assigned.
• Provide front desk coverage as needed.
• Maintain a clean, organized, and professional reception and common areas.
• Follow first-call resolution standards to ensure a positive client experience.
• Participate in training and remain current on firm processes, procedures, and service standards.

Qualifications

• Fluent bilingual communication skills in English and Spanish (read, write, and speak).
• Strong customer service and communication skills.
• Professional demeanor and positive attitude.
• Ability to multitask and stay organized in a fast-paced environment.
• Basic computer and data entry skills.
• Reliable, dependable, and team-oriented.
• Must be able to work onsite five (5) days per week in our New York office located at 535 Fifth Avenue, New York, NY.
• Legal experience is not required. Candidates with customer service, call center, administrative, hospitality, healthcare customer service, or similar client-facing experience are encouraged to apply.

Additional Information

Eligible employees enjoy a competitive benefits package, including:

• Company-paid Life Insurance
• Short-Term & Long-Term Disability
• Supplemental Insurance Options
• 401(k) with Company Match
• Paid Time Off
• Employee Assistance Resources

Join Our Team

At The Ward Law Group, every role contributes to changing lives. If you're looking for an opportunity where your skills, attention to detail, and dedication to client service can make a meaningful impact, we'd love to hear from you.