Client Support Representative - Entry Level

Social SG; Atlanta (GA); On-site; USD 36,000 - 48,000; Full time

Job summary

Social SG in Atlanta is seeking an entry level Client Support Representative to bolster brand awareness and drive sales revenue. This role includes in-house training, and no prior experience is required.

You will work closely with clients and customers to promote brands and share knowledge. Responsibilities include explaining product features, reporting feedback, analyzing metrics, maintaining professionalism, and participating in meetings to develop customer service, sales, and leadership

Qualifications

• 0-3 years of experience in customer service, sales, or any client-facing role is preferred but not required.
• High school diploma or equivalent.
• Strong written and verbal communication skills.
• Exceptional time management and organizational skills.
• Eager to improve current skills.
• Ability to grasp new concepts quickly to develop professionally.
• Ability to confidently present information to clients, customers and teammates.
• Basic knowledge of the sales cycle is a plus.

Responsibilities

• Work directly with customers to promote our clients’ brand, sales products and services.
• Explain product features and benefits to customers and confidently answer inquiries.
• Report customer feedback to Senior Management and clients, providing feedback on areas of improvement.
• Analyze client acquisition metrics and KPI’s to maximize sales and drive revenue.
• Adhere to our clients’ compliance standards and maintain professionalism throughout the sales process.
• Drafts, organize and maintain sales contracts on behalf of our clients.
• Attend in-person and virtual meetings with fellow Client Support Representatives to develop customer service, sales, and leadership skills.

Skills

Communication skills

Time management

Public speaking

Eager to learn

Education

High school diploma or equivalent

Job description

We are a prominent sales and business development firm in the Atlanta area that represents top clients in the home improvement industry. Our ultimate goal is to ensure our clients are achieving maximum brand visibility and increasing customer engagement. This year, we’ve seen exceptional growth and success, which highlights our commitment to driving results and innovation. As the entry level Client Support Representative, you will work closely with clients and customers alike to bolster brand awareness in the community and in turn drive sales revenue. Our entry level Client Support Representatives are experts in our clients’ products and services, and they are excited to share their knowledge directly with consumers. If you’re a people-person with a passion for telling clients’ brand stories, we want to hear from YOU!

Client Support Representative Day-to-Day Responsibilities:

• Work directly with customers to promote our clients’ brand, sales products and services
• Explain product features and benefits to customers and confidently answer any inquiries
• Report customer feedback to Senior Management and clients, providing feedback on areas of improvement
• Analyze client acquisition metrics and KPI’s to maximize sales and drive revenue
• Adhere to our clients’ compliance standards and maintain professionalism throughout the sales process
• Drafts, organize and maintain sales contracts on behalf of our clients
• Attend in-person and virtual meetings with fellow Client Support Representatives to develop customer service, sales, and leadership skills

We are committed to seeing our entry level Client Support Representatives succeed, so we provide the necessary tools and resources to thrive within our company. Each entry level Client Support Representative receives in-house training from our Senior Client Support team. This is an entry level role, so no experience is required to apply. Desired skills and qualifications for the entry level Client Support Representative include:

• 0-3 years of experience in customer service, sales, or any client-facing role is preferred but not required
• High school diploma or equivalent
• Strong written and verbal communication skills
• Exceptional time management and organizational skills
• Eager to improve current skills
• Ability to grasp new concepts quickly to develop professionally
• Ability to confidently present information to clients, customers and teammates
• Basic knowledge of the sales cycle is a plus!