Client Support Manager

Goodleap; Roseville (MN); On-site; USD 27,321 - 38,913; Full time

Job summary

Goodleap is seeking a Client Support Manager in Roseville, MN, to enhance customer experiences through effective partnership management. This role includes managing project pipelines and conducting analysis to identify areas for improvement.

The ideal candidate will possess strong multitasking, organizational, and communication skills. Preferred qualifications include knowledge of solar energy and bilingual capability in Spanish. The position offers a competitive hourly rate of $24.04.

Qualifications

• Ability to multitask effectively across various tasks.
• Ability to work independently with minimal supervision.
• Exceptional verbal and written skills for communication.
• Knowledge of solar industry preferred for role.

Responsibilities

• Provide world-class customer service to clients.
• Collaboratively partner with installers to improve service.
• Manage project pipelines effectively to completion.
• Analyze data for trends and conduct due diligence checks.

Skills

Multitasking

Working independently

Interacting with high profile partners

Organizational skills

Verbal communication

Written communication

Solar knowledge

Bilingual in Spanish

Job description

Summary

The Client Support Manager works with our partners to ensure we are delivering the best customer experience possible. The CSM will leverage “Big Data” to identify areas of improvement with their Partners and collectively work together on improving the customer experience. Additional duties such as partner audits and pipeline management help to ensure customer expectations and GoodLeap standards are being met. We strive to be a reliable and trustworthy ally that always delivers for both our customers and partners. Focusing on improving the customer experience and being a dependable teammate helps us live out our mantra of “finance made friendly”.

Responsibilities

• Provide our customers with world-class customer service
• Be a supportive and collaborative partner our installers can rely on
• Strategically partner with installers on ways to improve the customer experience
• Help resolve any questions or concerns our existing customers may have
• Communicate with installers regarding past, present and future projects
• Effectively manage a pipeline of projects to completion
• Conduct monthly partner due diligence checks
• Analyze data and spot trends
• Conduct collaborative investigations into possible fraudulent or suspicious activities

Qualifications

• Ability to multitask
• Work independently
• Effectively interact with high profile partners
• Superior organizational skills
• Exceptional verbal and written skills
• Solar knowledge preferred
• Bilingual in Spanish preferred

Compensation

$24.04 per hour

Job duties include additional responsibilities as assigned by one's supervisor or other managers related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and other skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.