Client Support Manager

Goodleap; Bentonville (AR); On-site; USD 60,000 - 80,000; Full time

Job summary

GoodLeap, a technology company based in Bentonville, Arkansas, is seeking a Client Support Manager to enhance customer experiences and partner relationships. The role involves analyzing big data to identify improvement areas and conducting partner audits to ensure standards meet expectations. You will work closely with partners to ensure exceptional support while embodying the company's mantra of 'finance made friendly.'

Joining GoodLeap means becoming part of a team that aims to make sustainable solutions more accessible. If you have strong analytical skills and a commitment to excellent service, we invite you to apply for this rewarding position.

Qualifications

• Experience in customer support and partner management.
• Ability to analyze data and identify areas of improvement.
• Strong communication skills for effective partnership management.

Responsibilities

• Work with partners to improve customer experience.
• Conduct partner audits to ensure standards are met.
• Manage pipeline for effective client support.

Job description

About GoodLeap

GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap’s proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $30 billion in financing for sustainable solutions since 2018.

GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life‑saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America.

Summary

The Client Support Manager works with our partners to ensure we are delivering the best customer experience possible. The CSM will leverage “Big Data” to identify areas of improvement with their Partners and collectively work together on improving the customer experience. Additional duties such as partner audits and pipeline management help to ensure customer expectations and GoodLeap standards are being met. We strive to be a reliable and trustworthy ally that always delivers for both our customers and partners. Focusing on improving the customer experience and being a dependable teammate helps us live out our mantra of “finance made friendly”.