Client Support Engineer 1

Thrive; Fairfax (VA); Presencial; USD 40.000 - 42.000; Jornada completa

Descripción de la vacante

Thrive is seeking an entry-level IT support professional to implement, integrate, and support computer systems in a mission-critical environment. You will install workstations, configure devices for network access, image systems, and run diagnostics while providing first-level customer support.

The role emphasizes teamwork, communication, and a willingness to learn new technologies in a fast-growing company—salary range reflects entry-level compensation in the US market.

Formación

• Some college or equivalent experience with technical coursework.
• Entry level with some prior experience providing technical support in a business environment.
• Windows OS experience.
• Hands-on knowledge of networks and computer systems.
• Excellent oral and written communications with customers and peers.
• Strong team player.
• Willingness to evaluate and learn new technologies.
• Previous position with customer service experience.

Responsabilidades

• Perform activities associated with implementation, integration and support of computer systems in mission critical response operations environment.
• Install standalone computer/simple network additions or network installs, wiring install, or augmenting the large LAN/WAN projects.
• Workstation setup, OS installation, configuration, and diagnostics.
• Configure computers and devices for network and image computer systems.
• Run updates, scripts and diagnostics; repair and test equipment/devices.
• Act as the first level support for customer technology problems and identify root causes.
• Monitor support requests and escalate unresolved queries as needed.
• Maintain internal service tickets and time entry information.

Conocimientos

Technical support

Windows OS

Networks

Customer service

Team player

Learn new tech

Communication

Educación

Some college or equivalent

Descripción del empleo

About Us

Thrive delivers upon the promise of technology by enabling our clients' digital transformation journeys with best practices on an AI, cybersecurity and cloud focused NextGen managed services platform.

Thrive's culture is powered by diverse talent, big ideas, and a customer-first mindset—and it's what truly sets us apart. Thrive is built for people who want more than a weekday routine. If you're hungry to grow, eager to tackle new challenges and ready to drive real impact in a rapidly expanding environment, then welcome to THRIVE!

Position Overview

Perform activities associated with implementation, integration and support of computer systems in mission critical response operations environment. Candidate must be capable of installing standalone computer/simple network additions or network installs, wiring install, or support level efforts augmenting the large LAN/WAN projects.

• Perform quality work within deadlines with or without direct supervision.
• Interact professionally with other employees, customers and suppliers.
• Work effectively as a team contributor on all assignments.
• Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.

• Workstation: unbox equipment; check inventory; set up/Power on; set up default configuration; install hardware; deploy workstations
• Install OS; test configuration; run diagnostics
• Configure computers and devices for network
• Image computer systems
• Install updates and scripts
• Run diagnostics, repair and test computer equipment/devices
• Act as the first level support for customer technology problems and identify root causes, resolve,
• and monitor technology support requests in a timely, effective, and professional manner
• Properly escalation and document unresolved queries to the next level of support
• Regularly maintain internal service ticket and time entry information

Qualifications

• Some college or equivalent experience; technical coursework
• Entry level with some prior experience providing technical support in a business environment.
• Windows OS experience
• Hands on and practical knowledge of networks and computer systems.
• Excellent oral and written communications skills with customers and peers; tactful and effective
• customer communications.
• Strong team player
• Ability and willingness to evaluate and learn new technologies and apply them effectively.
• Previous position with customer service experience.

Base Salary Range: $40,000 - $42,000

Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws.