Client Support Champion for Growing ABA Startup

United Care ABA; New York, Northern (NY, KY); Hybrid; USD 50,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

Growth opportunities

Brooklyn office

Meaningful impact

Long-term advancement

Job summary

United Care ABA is a fast-growing startup delivering ABA therapy services to children and families. The Client Support Specialist role focuses on supporting families and providers after services begin, ensuring clear communication, organized records, and continuity of care.

You will maintain case organization, assist with authorizations, scheduling needs, and act as a bridge between families, BCBAs, and operations, helping services run smoothly and families feel consistently supported.

Qualifications

• Experience in care coordination, case management, or healthcare administration.
• ABA experience preferred but not required.
• Strong organizational skills and comfort managing multiple active cases.
• Excellent communicator who builds trust with families and providers.
• Detail-oriented and able to follow processes consistently.
• Calm, steady, and solutions-focused during fast-paced weeks.
• Interested in growing with a scaling startup.

Responsibilities

• Serve as a primary point of contact for families once services begin.
• Support families with clear, compassionate communication.
• Monitor authorizations and ensure services remain within approved hours.
• Track documentation and follow up with providers for missing items.
• Assist with provider scheduling changes, coverage needs, and continuity of care.
• Coordinate with BCBAs and internal teams to resolve case-related needs.
• Help maintain accurate case records in CentralReach.
• Monitor ongoing case timelines and flag issues that need operational or clinical support.
• Support families with questions, concerns, and general guidance throughout services.

Skills

Care coordination

Case management

Healthcare administration

ABA experience

Organizational skills

Communication

Detail-oriented

Growth mindset

Tools

CentralReach

Job description

United Care ABA is a fast-growing startup delivering ABA therapy services to children and families. The Client Support Specialist role focuses on supporting families and providers after services begin, ensuring clear communication, organized records, and continuity of care.

You will maintain case organization, assist with authorizations, scheduling needs, and act as a bridge between families, BCBAs, and operations, helping services run smoothly and families feel consistently supported.