Care Coordinator - ABA Services

Proud Moments ABA; New York (NY); On-site; USD 52,000 - 68,000; Full time

Job summary

Proud Moments ABA in New York, NY is seeking a Care Coordinator – ABA Services to support families receiving in-home therapy. You will be the key liaison between our clinical team and the families, ensuring compassionate, high-quality care throughout the care journey.

Ideal candidates are empathetic, highly organized, with 2+ years of care coordination experience, HIPAA knowledge, strong communication, and proficiency with MS Office and Smartsheet.

Qualifications

• High School Diploma or GED.
• 2+ years of care coordination or related healthcare coordination experience; ABA experience preferred.
• Knowledge of HIPAA and how it applies to protected health information (PHI).
• Excellent written and verbal communication skills.
• Proficient with email, MS Office, Smartsheet and related tools.
• Strong organizational and time management abilities.
• Strong decision making and problem-solving skills.
• Meticulous attention to detail.

Responsibilities

• Care coordination with a high-volume caseload across multiple stakeholders; ensure timely follow-up and scheduling.
• Provide compassionate, customer-focused support to families and clients.
• Establish and maintain positive relationships with families, clinical teams, and internal departments.
• Adapt to changing priorities in a fast-paced environment.
• Conduct regular quality assurance reviews to ensure satisfaction and continuity of care.

Skills

HIPAA & PHI handling

Written & verbal communication

Organizational skills

Time management

Problem solving

Customer service excellence

Education

High School Diploma or GED

Tools

MS Office

Smartsheet

Job description

Join Our Team—Support Families Through Their ABA Therapy Journey

To support our continued growth and unwavering commitment to quality care, Proud Moments ABA is seeking a dedicated Care Coordinator – ABA Services based in New York, NY to support families and children receiving in-home ABA therapy services. In this vital role, you will serve as the key liaison between our clinical team and the families we serve—ensuring clear communication, seamless coordination, and a compassionate, supportive experience throughout their care journey.

The ideal candidate is empathetic, highly organized, and detail-oriented, with a passion for helping others and making a meaningful impact in the lives of children and families.

Proud Moments ABA is a behavioral health organization, providing the gold standard of Applied Behavior Analysis (ABA) services for children on the autism spectrum from birth to age 21. Proud Moments is a haven of knowledge and expertise for parents of children diagnosed on the autism spectrum. We offer expert treatment, innovative techniques, and compassionate, child-centered care.

Responsibilities

As a Proud Moments Care Coordinator, you’ll play a vital role in delivering an exceptional experience for our clients and their families. Your focus will be on ensuring compassionate, high-quality care by:

• Care Coordinator/Case Management managing a high-volume caseload, coordinating services across multiple stakeholders, and ensuring timely follow-up on client needs, scheduling, and service-related concerns
• Family and client support through strong customer services skills with the ability to build trust, navigate sensistive situations, resolve concerns, and provide ongoing support to families in a compassionate and professional manner
• Relationship building by establishing and maintaining positive working relationships with families, clinical teams, and internal departments while serving as the key point of contact and advocate for the individuals we support
• Problem solving and adaptability with a solutions-oreinted mindset with the ability to navigate changing priorities, address challenges practively, and remain flexible in a fast-paced environment
• Upholding quality standards by conducting regular quality assurance reviews with client families and the care team to ensure satisfaction and continuity of care

Qualifications

As an ideal Care Coordinator candidate, you bring to Proud Moments ABA:

• High School Diploma or GED
• 2+ years of care coordination, case management, or related healthcare coordination experience required; ABA experience preferred
• Good understanding of HIPAA and how it applies to handling protected health information (PHI), patient confidentiality, and secure communication practices
• Effective administration skills
• Excellent written and verbal communication skills
• Highly computer literate with capability in email, MS office, Smartsheet and related business and communication tools
• Fantastic organizational and time management skills
• Strong decision making and problem-solving skills
• Meticulous attention to detail