Client Support Associate Graveyard Shift (10pm-6:30am)

First-Step-Communities

North Highlands (CA)

On-site

USD 29,000 - 33,000

Full time

14 days+

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Benefits offered by this job

Dental insurance

Employee assistance program

Health insurance

Life insurance

Paid time off

Retirement plan

Vision insurance

Job summary

First Step Communities seeks a Client Support Associate (CSA) in Sacramento. CSAs monitor clients, maintain safety, and resolve conflicts to help end homelessness.

You will build rapport with clients, connect them with resources, and support daily activities across the campus, including meals and check-ins. This full-time, in-person role requires teamwork, strong communication, and the ability to work outdoors in varying weather. Weekend shifts may be required.

Qualifications

Driver's license or government ID required.

Responsibilities

Monitor and guide guests from intake to shelter/cabins.
Maintain focus to perform essential job functions safely.
Exercise sound judgment in time-sensitive situations.
Regulate emotions and stay professional with clients and staff.
Process information, prioritize tasks, and adapt to changing circumstances.
Ensure clients and visitors check in/out.
Keep safety watch day and night and lead conflict resolution.
Assist guests as needed.
Escalate abuse/neglect of vulnerable individuals.
Help clients access possessions and exit procedures.
Distribute meals and process donations.
Disinfect and clean beds/cabins; manage client belongings.
Perform facility maintenance and log daily activity.
Attend regularly and be reliable.
Work outdoors in varying weather.
Other tasks as assigned.

Job description

Why work at First Step Communities?

Joining the team at First Step Communities offers more benefits beyond just a job. It's a career that offers a chance to:

Make a Tangible Difference: Tackle the critical issue of homelessness in the community. By joining our team, you will directly contribute to positive change in our clients’ lives and see the impact of your efforts firsthand.

Purpose and Connection: Sharing your skills and passions with a cause you care about is incredibly rewarding. You'll connect with like-minded individuals and discover a sense of purpose beyond your daily routine.

Expand Your Network: Our community is filled with a vibrant network of passionate individuals and partner organizations. By joining our team you'll expand your client focused networks, opening doors to new opportunities and collaborations.

Make Your Community Stronger: Local non-profits are the backbone of strong communities. By joining ours, you’ll contribute to building a more vibrant, inclusive, and resilient place for everyone to thrive.

Joining our team is an investment in yourself, your community, and a cause you believe in. Take the “First Step” and discover the potential of

making a difference in our community by starting a career at First Step Communities.

Job Title: Client Support Associates (CSA)

Semi-Outdoor Program: Pallet Homes and Travel Trailers

Location: Sacramento

Reports To: Site Supervisor(s) or Program Director

FLSA Status: Non-Exempt

Full time shifts available - must be able to work on the weekends

Summary:

Stockton Safe Stay is a sanctioned place for anyone who is experiencing homelessness on the streets of Sacramento. Working as part of a team, CSAs will monitor and direct the clients in all areas of the campus. CSAs are responsible for keeping safety watch, day and night, and performing conflict resolution should issues arise. CSAs are to build a rapport and trust with clients in hopes to get them the resources and services they need in hope to end their cycle of homelessness!

The Stockton Safe Stay is for adults 18 and over and the CSA staff will work mainly as lot attendants at various locations.

Essential Duties and Responsibilities:

Specific duties may vary based on location and shift. Other duties may be assigned.

Monitor and facilitate the transition of guests/clients from the intake areas to
shelter/cabins; provide tour of dining, counseling, meeting and/or classroom areas.
Maintain sustained concentration and mental focus sufficient to perform essential job
functions accurate and safely.
Exercise sound judgment and decision-making in time-sensitive or high-stress
situations.
Regulate emotions and maintain professional composure when interacting with clients,
coworkers, or the public.
Process and analyze information, prioritize tasks, and adapt to changing
circumstances.
Ensure all clients and visitors are checking in and out of the facility
Keep a safety watch day and night (per assigned shift) and lead conflict resolution
should issues requiring intervention arise.
Assist guests/clients when needed.
Escalate any observed or suspected abuse and/or neglect of children, disabled
individuals, dependent adults, and elder/senior citizens to Management’s attention.
Help clients access stored possessions (if any) and process their exit from the facility
as required.
Distribute and serve meals to the clients.
Receive, process, distribute, and store donation items received from the public to
support the clients in the program.
Disinfect and clean assigned shelter beds/cabins while facilitating the movement of
client belongings from one location to another.
Perform facility cleaning and maintenance, including facility cleanup.
Write clear and legible daily activity logs and incident reports. Regular, predictable attendance is required.
Ability to get along and work effectively with others.
Ability to work outdoors in varying weather conditions.
Perform other tasks as necessary as assigned or requested by the Site Supervisor
and/or Program Director.