Client Support Associate Swing Shift (2pm to 10:30pm)

First Step Communities

Sacramento (CA)

On-site

USD 29,000 - 33,000

Full time

14 days+

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Benefits offered by this job

Dental insurance

Employee assistance program

Health insurance

Life insurance

Paid time off

Retirement plan

Vision insurance

Job summary

First Step Communities in Sacramento seeks a Client Support Associate (CSA) to monitor and direct clients at Stockton Safe Stay, ensuring safety, guiding guests through intake and services, and building rapport to help end homelessness.

This full-time, in-person role requires weekend shifts and pays $21.00–$24.00 per hour, with benefits including dental, health, life insurance, 401(k) style retirement plan, paid time off, and vision coverage.

Qualifications

Must be able to work weekends.
In-person customer service and safety monitoring.
Ability to build rapport with clients experiencing homelessness.

Responsibilities

Monitor and facilitate the transition of guests/clients from intake areas to shelter/cabins, including tours of dining, counseling, meeting and classroom areas.
Maintain concentration and focus to perform essential job functions accurately and safely.
Exercise sound judgment and decision-making in time-sensitive or high-stress situations.
Regulate emotions and maintain professional composure when interacting with clients, coworkers, or the public.
Process and analyze information, prioritize tasks, and adapt to changing circumstances.
Ensure all clients and visitors check in and out of the facility.
Keep a safety watch day and night and lead conflict resolution during issues.
Assist guests/clients as needed.
Escalate suspected abuse/neglect to Management.
Help clients access stored possessions and process exit from the facility as required.
Distribute and serve meals to clients.
Receive, process, distribute, and store donation items to support clients.
Disinfect and clean shelter beds/cabins and manage client belongings movement.
Perform facility cleaning and maintenance.
Write daily activity logs and incident reports; maintain regular attendance.

Skills

Teamwork

Communication

Problem solving

De-escalation

Education

Driver's License

Job description

Why work at First Step Communities?

Joining the team at First Step Communities offers more benefits beyond just a job. It's a career that offers a chance to:

Make a Tangible Difference:

Tackle the critical issue of homelessness in the community. By joining our team, you will directly contribute to positive change in our clients’ lives and see the impact of your efforts firsthand.

Purpose and Connection:

Sharing your skills and passions with a cause you care about is incredibly rewarding. You'll connect with like-minded individuals and discover a sense of purpose beyond your daily routine.

Expand Your Network:

Our community is filled with a vibrant network of passionate individuals and partner organizations. By joining our team you'll expand your client focused networks, opening doors to new opportunities and collaborations.

Make Your Community Stronger:

Local non-profits are the backbone of strong communities. By joining ours, you’ll contribute to building a more vibrant, inclusive, and resilient place for everyone to thrive.

Joining our team is an investment in yourself, your community, and a cause you believe in. Take the “First Step” and discover the potential of

making a difference in our community by starting a career at First Step Communities.

Job Title: Client Support Associates (CSA)

Semi-Outdoor Program: Pallet Homes and Travel Trailers

Location: Sacramento

Reports To: Site Supervisor(s) or Program Director

FLSA Status: Non-Exempt

Full time shifts available - must be able to work on the weekends

Summary:

Stockton Safe Stay is a sanctioned place for anyone who is experiencing homelessness on the streets of Sacramento. Working as part of a team, CSAs will monitor and direct the clients in all areas of the campus. CSAs are responsible for keeping safety watch, day and night, and performing conflict resolution should issues arise. CSAs are to build a rapport and trust with clients in hopes to get them the resources and services they need in hope to end their cycle of homelessness!

The Stockton Safe Stay is for adults 18 and over and the CSA staff will work mainly as lot attendants at various locations.

Essential Duties and Responsibilities:

Specific duties may vary based on location and shift. Other duties may be assigned.

Monitor and facilitate the transition of guests/clients from the intake areas to
shelter/cabins; provide tour of dining, counseling, meeting and/or classroom areas.
Maintain sustained concentration and mental focus sufficient to perform essential job
functions accurately and safely.
Exercise sound judgment and decision-making in time-sensitive or high-stress
situations.
Regulate emotions and maintain professional composure when interacting with clients,
coworkers, or the public.
Process and analyze information, prioritize tasks, and adapt to changing
circumstances.
Ensure all clients and visitors are checking in and out of the facility
Keep a safety watch day and night (per assigned shift) and lead conflict resolution
should issues requiring intervention arise.
Assist guests/clients when needed.
Escalate any observed or suspected abuse and/or neglect of children, disabled
individuals, dependent adults, and elder/senior citizens to Management’s attention.
Help clients access stored possessions (if any) and process their exit from the facility as required.
Distribute and serve meals to the clients.
Receive, process, distribute, and store donation items received from the public to support the clients in the program.
Disinfect and clean assigned shelter beds/cabins while facilitating the movement of client belongings from one location to another.
Perform facility cleaning and maintenance, including facility cleanup.
Write clear and legible daily activity logs and incident reports. Regular, predictable attendance is required.
Ability to get along and work effectively with others.
Ability to work outdoors in varying weather conditions.
Perform other tasks as necessary as assigned or requested by the Site Supervisor and/or Program Director.