Client Support Associate

Jackson Hewitt Inc.; Waynesburg (Greene County); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Earned Wage Access

401(k) matching

Competitive salary

Dental insurance

Employee discounts

Flexible schedule

Health insurance

Opportunity for advancement

Training & development

Vision insurance

Job summary

Jackson Hewitt is hiring a Seasonal Client Support Associate to greet clients and provide friendly assistance in our offices. You will confirm appointments, follow up with clients, and help keep the client journey smooth during wait times. A strong focus on service and communication is essential.

In this role you will distribute marketing materials, support referrals, and participate in training to grow with the team. Flexible scheduling and opportunities for advancement are offered.

Qualifications

• Strong interpersonal and communication skills are essential.
• Experience in a fast-paced retail environment is a plus.
• Basic computer proficiency and ability to troubleshoot common issues.
• Prior customer service or sales experience is preferred, but not required.
• Willingness to learn and grow in a customer-focused role.

Responsibilities

• Engage with clients and provide friendly assistance.
• Confirm appointments and follow up with past and potential clients.
• Distribute marketing materials to clients and keep them engaged while they wait.
• Be the friendly face for clients visiting offices and support the client journey.

Skills

Interpersonal skills

Communication skills

Retail experience

Basic computer proficiency

Troubleshooting

Customer service experience

Willingness to learn

Job description

Benefits:

• Earned Wage Access
• 401(k) matching
• Competitive salary
• Dental insurance
• Employee discounts
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Training & development
• Vision insurance

We are looking for someone who thrives in a welcoming, customer service-oriented environment with excellent communication skills. If you enjoy building strong relationships with clients, then look no further.

Join our team as a Seasonal Client Support Associate and be the friendly face for all those who visit our offices, ensuring exceptional client experiences and providing essential support. In this role, you will actively engage with clients, confirm appointments, follow up with past and potential clients, distribute marketing materials, and keep clients engaged during wait times. Join our team and make a positive impact on our client's journey with us!

What you need:

• Strong interpersonal and communication skills
• Experience in a fast-paced retail environment
• Basic computer proficiency and ability to troubleshoot
• Prior customer service or sales experience is preferred, but not required
• Willingness to learn and grow in a customer-focused role

Additional Perks:

• Full-time and part-time positions are available
• Flexible Schedule Options – Work that works for you!
• Work Lotto (Win money for logged shifts)
• Low-cost benefits (healthcare, dental & vision)
• Teladoc (Unlimited Teladoc sessions for you and your whole household for $18 per month)
• Free identity theft protection
• Corporate discount program
• Free tax preparation training and PTIN registration reimbursement
• Referral bonus opportunities are available for referring qualified candidates
• Free continuing tax education
• Opportunities for advancement within the organization
• Employee referral program
• Medical & Prescription benefit option (eligible to participate after working 1,560 hours annually)
• 401k with Company Match (eligible to participate after working the first 1,000 hours)
• Earned Wage Access – access a portion of your earned wages before payday when you need it