Client Support Associate

Jackson Hewitt Inc.; East Liverpool (OH); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Earned Wage Access

401(k) matching

Competitive salary

Health insurance

Dental insurance

Vision insurance

Flexible schedule

Advancement opportunities

Training & development

Teladoc

Identity theft protection

Corporate discount

Tax training reimbursement

Referral bonuses

Continuing tax education

Employee referral program

Medical benefits

Prescription coverage

401k match

Job summary

Jackson Hewitt is seeking a Seasonal Client Support Associate to welcome clients in our offices and deliver outstanding service. You will engage with clients, confirm appointments, and support marketing efforts while maintaining a positive, friendly atmosphere.

The role emphasizes strong communication, reliability, and the ability to work in a fast-paced setting with a customer-first mindset. Opportunities for advancement and training are available.

Qualifications

• Strong interpersonal and communication skills.
• Experience in a fast-paced retail environment.
• Basic computer proficiency and ability to troubleshoot.
• Prior customer service or sales experience is preferred, but not required.
• Willingness to learn and grow in a customer-focused role.

Responsibilities

• Engage with clients and provide friendly, helpful service.
• Confirm appointments and follow up with past and potential clients.
• Distribute marketing materials to clients and teammates.
• Keep clients engaged during wait times and provide information as needed.

Skills

Interpersonal skills

Retail experience

Basic computer skills

Customer service/sales experience (a+)

Willingness to learn

Job description

Benefits:

• Earned Wage Access
• 401(k) matching
• Competitive salary
• Dental insurance
• Employee discounts
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Training & development
• Vision insurance

We are looking for someone who thrives in a welcoming, customer service-oriented environment with excellent communication skills. If you enjoy building strong relationships with clients, then look no further.

Join our team as a Seasonal Client Support Associate and be the friendly face for all those who visit our offices, ensuring exceptional client experiences and providing essential support. In this role, you will actively engage with clients, confirm appointments, follow up with past and potential clients, distribute marketing materials, and keep clients engaged during wait times. Join our team and make a positive impact on our client's journey with us!

What you need:

• Strong interpersonal and communication skills
• Experience in a fast-paced retail environment
• Basic computer proficiency and ability to troubleshoot
• Prior customer service or sales experience is preferred, but not required
• Willingness to learn and grow in a customer-focused role

Additional Perks:

• Full-time and part-time positions are available
• Flexible Schedule Options – Work that works for you!
• Work Lotto (Win money for logged shifts)
• Low-cost benefits (healthcare, dental & vision)
• Teladoc (Unlimited Teladoc sessions for you and your whole household for $18 per month)
• Free identity theft protection
• Corporate discount program
• Free tax preparation training and PTIN registration reimbursement
• Referral bonus opportunities are available for referring qualified candidates
• Free continuing tax education
• Opportunities for advancement within the organization
• Employee referral program
• Medical & Prescription benefit option (eligible to participate after working 1,560 hours annually)
• 401k with Company Match (eligible to participate after working the first 1,000 hours)
• Earned Wage Access – access a portion of your earned wages before payday when you need it