Client Support Associate

Jackson Hewitt - CON; Baden (Beaver County); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Full-time and part-time positions

Flexible schedule

Teladoc

Free identity theft protection

Corporate discounts

Free tax preparation training

Referral bonuses

Continuing tax education

Advancement opportunities

Employee referral program

Job summary

Jackson Hewitt - CON is seeking a Seasonal Client Support Associate to greet clients and provide essential support in our offices. You will engage with clients, confirm appointments and help people feel welcome during wait times.

The role emphasizes strong communication, relationship-building with clients, and opportunities for advancement within a welcoming, retail-oriented environment; flexible schedules include both full-time and part-time options.

Qualifications

• Strong interpersonal and communication skills.
• Experience in a fast-paced retail environment.
• Basic computer proficiency and ability to troubleshoot.
• Prior customer service or sales experience is preferred, but not required.
• Willingness to learn and grow in a customer-focused role.

Responsibilities

• Actively engage with clients to ensure exceptional experiences.
• Confirm appointments and follow up with past and potential clients.
• Distribute marketing materials to clients.
• Keep clients engaged during wait times.

Skills

Strong interpersonal communication

Retail experience

Basic computer skills

Customer service experience (preferred

Willingness to learn

Job description

Benefits:

• Earned Wage Access
• 401(k) matching
• Competitive salary
• Dental insurance
• Employee discounts
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Training & development
• Vision insurance

We are looking for someone who thrives in a welcoming, customer service-oriented environment with excellent communication skills. If you enjoy building strong relationships with clients, then look no further.

Join our team as a Seasonal Client Support Associate and be the friendly face for all those who visit our offices, ensuring exceptional client experiences and providing essential support. In this role, you will actively engage with clients, confirm appointments, follow up with past and potential clients, distribute marketing materials, and keep clients engaged during wait times. Join our team and make a positive impact on our client's journey with us!

What you need:

• Strong interpersonal and communication skills
• Experience in a fast-paced retail environment
• Basic computer proficiency and ability to troubleshoot
• Prior customer service or sales experience is preferred, but not required
• Willingness to learn and grow in a customer-focused role

Additional Perks:

• Full-time and part-time positions are available
• Flexible Schedule Options – Work that works for you!
• Work Lotto (Win money for logged shifts)
• Low-cost benefits (healthcare, dental & vision)
• Teladoc (Unlimited Teladoc sessions for you and your whole household for $18 per month)
• Free identity theft protection
• Corporate discount program
• Free tax preparation training and PTIN registration reimbursement
• Referral bonus opportunities are available for referring qualified candidates
• Free continuing tax education
• Opportunities for advancement within the organization
• Employee referral program
• Medical & Prescription benefit option (eligible to participate after working 1,560 hours annually)
• 401k with Company Match (eligible to participate after working the first 1,000 hours)
• Earned Wage Access – access a portion of your earned wages before payday when you need it