Client Support Associate

Jackson Hewitt - FXS; Kalamazoo (MI); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Earned Wage Access

401(k) matching

Health insurance

Dental insurance

Vision insurance

Flexible schedule

Training & development

Opportunity for advancement

Free tax preparation training

Referral bonus opportunities

Employee discounts

Job summary

Jackson Hewitt - FXS in Kalamazoo, MI is seeking a Seasonal Client Support Associate dedicated to delivering exceptional client experiences. You will engage with clients, confirm appointments, and support marketing efforts while maintaining a welcoming atmosphere across offices.

The role emphasizes strong communication, adaptability in a retail setting, and a willingness to learn and grow within a customer-focused team.

Qualifications

• Strong interpersonal and communication skills.
• Experience in a fast-paced retail environment.
• Basic computer proficiency and ability to troubleshoot.
• Prior customer service or sales experience is preferred, but not required.
• Willingness to learn and grow in a customer-focused role.

Responsibilities

• Actively engage with clients and provide friendly, helpful assistance.
• Confirm appointments and follow up with past and potential clients.
• Distribute marketing materials and keep clients informed during wait times.
• Support team with day-to-day client communications and scheduling.
• Contribute to a positive, customer-centric office environment.

Skills

Interpersonal communication

Customer service

Retail experience

Problem solving

Willingness to learn

Job description

Benefits:

• Earned Wage Access
• 401(k) matching
• Competitive salary
• Dental insurance
• Employee discounts
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Training & development
• Vision insurance

We are looking for someone who thrives in a welcoming, customer service-oriented environment with excellent communication skills.

Join our team as a Seasonal Client Support Associate and be the friendly face for all those who visit our offices, ensuring exceptional client experiences and providing essential support. In this role, you will actively engage with clients, confirm appointments, follow up with past and potential clients, distribute marketing materials, and keep clients engaged during wait times. Join our team and make a positive impact on our client's journey with us!

What you need:

• Strong interpersonal and communication skills
• Experience in a fast-paced retail environment
• Basic computer proficiency and ability to troubleshoot
• Prior customer service or sales experience is preferred, but not required
• Willingness to learn and grow in a customer-focused role

Additional Perks:

• Full-time and part-time positions are available
• Flexible Schedule Options – Work that works for you!
• Work Lotto (Win money for logged shifts)
• Low-cost benefits (healthcare, dental & vision)
• Teladoc (Unlimited Teladoc sessions for you and your whole household for $18 per month)
• Free identity theft protection
• Corporate discount program
• Free tax preparation training and PTIN registration reimbursement
• Referral bonus opportunities are available for referring qualified candidates
• Free continuing tax education
• Opportunities for advancement within the organization
• Employee referral program
• Medical & Prescription benefit option (eligible to participate after working 1,560 hours annually)
• 401k with Company Match (eligible to participate after working the first 1,000 hours)
• Earned Wage Access – access a portion of your earned wages before payday when you need it