Associate Client Support Representative (Remote)

Broadridge; Whitpain Township (PA); Remote; USD 10,000 - 60,000; Full time

Job summary

An innovative financial technology firm is looking for a dedicated customer service representative to join their dynamic team. This role offers the flexibility of remote work while providing an opportunity to engage with clients and enhance their experience with the company's products. You will play a critical role in maintaining client satisfaction through effective communication and problem-solving. With a focus on collaboration and inclusivity, this position is perfect for those who thrive in a fast-paced environment and are eager to contribute to a growing organization. Join a company that values your input and offers a comprehensive benefits package.

Benefits

Comprehensive benefits package

Remote work flexibility

Bonus eligible position

Empowering work culture

Qualifications

• Strong customer service experience is essential.
• Ability to thrive in a fast-paced environment is crucial.

Responsibilities

• Handle 50-100 inbound and outbound calls daily for product assistance.
• Educate clients on product enhancements and ensure satisfaction.

Skills

Customer Service

Communication Skills

Analytical Skills

Organizational Skills

Microsoft Office

Education

Bachelor's Degree or equivalent education

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

Job description

Employer Industry: Financial Technology

Why consider this job opportunity:
- Salary up to $20.00 per hour
- Bonus eligible position
- Remote work flexibility with limited travel for team meetings
- Opportunity to work in a dynamic and growing team within the financial technology industry
- Comprehensive benefits package available
- Empowering work culture focused on collaboration and inclusivity

What to Expect (Job Responsibilities):
- Handle a high volume of inbound and outbound calls (50-100 calls per day) for product assistance and customer education
- Maintain and track communication with clients to ensure satisfaction and retention
- Educate clients on product enhancements and facilitate information flow among relevant parties
- Research account activity to resolve issues and follow up with customers on resolutions
- Complete additional projects as assigned, demonstrating flexibility in work schedule

What is Required (Qualifications):
- Strong customer service experience
- Bachelor's Degree or equivalent education is preferred
- Ability to thrive in a fast-paced environment
- Proficiency in Microsoft Office applications, including Outlook, Excel, and Word
- Strong communication, analytical, and organizational skills with attention to detail

How to Stand Out (Preferred Qualifications):
- Digital marketing experience is a plus

#FinancialTechnology #CustomerService #RemoteWork #CareerOpportunity #InclusiveWorkplace

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