Client Support Associate

Jackson Hewitt - CTS; Concord (NH); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Earned Wage Access

Competitive salary

Employee discounts

Flexible schedule

Opportunity for advancement

Training & development

Full-time and part-time positions

Job summary

Jackson Hewitt - CTS in Concord, NH seeks a Seasonal Client Support Associate who thrives in a welcoming, customer service‑oriented environment and has excellent communication skills. You will be the friendly face for office visitors and actively engage with clients to ensure a smooth experience.

You will confirm appointments, follow up with past and potential clients, distribute marketing materials, and keep clients engaged during wait times.

Qualifications

• Strong interpersonal and communication abilities are essential.
• Experience in a fast-paced retail setting is preferred.
• Basic computer proficiency and ability to troubleshoot routine issues.
• Prior customer service or sales experience is helpful but not required.
• Willingness to learn and grow in a customer-focused role.

Responsibilities

• Engage with clients to ensure exceptional experiences during visits.
• Confirm appointments and follow up with past and potential clients.
• Distribute marketing materials and keep clients engaged while waiting.
• Support office operations and help teammates as needed.
• Maintain a welcoming, customer-service oriented environment.

Skills

Interpersonal skills

Excellent communication

Fast-paced environment experience

Basic computer proficiency

Troubleshooting ability

Willingness to learn

Job description

Benefits:

• Earned Wage Access
• Competitive salary
• Employee discounts
• Flexible schedule
• Opportunity for advancement
• Training & development

We are looking for someone who thrives in a welcoming, customer service-oriented environment with excellent communication skills. If you enjoy building strong relationships with clients, then look no further.

Join our team as a Seasonal Client Support Associate and be the friendly face for all those who visit our offices, ensuring exceptional client experiences and providing essential support. In this role, you will actively engage with clients, confirm appointments, follow up with past and potential clients, distribute marketing materials, and keep clients engaged during wait times. Join our team and make a positive impact on our client's journey with us!

What you need:

• Strong interpersonal and communication skills
• Experience in a fast-paced retail environment
• Basic computer proficiency and ability to troubleshoot
• Prior customer service or sales experience is preferred, but not required
• Willingness to learn and grow in a customer-focused role

Additional Perks:

• Full-time and part-time positions are available
• Flexible Schedule Options – Work that works for you!
• Work Lotto (Win money for logged shifts)
• Low-cost benefits (healthcare, dental & vision)
• Teladoc (Unlimited Teladoc sessions for you and your whole household for $18 per month)
• Free identity theft protection
• Corporate discount program
• Free tax preparation training and PTIN registration reimbursement
• Referral bonus opportunities are available for referring qualified candidates
• Free continuing tax education
• Opportunities for advancement within the organization
• Employee referral program
• Medical & Prescription benefit option (eligible to participate after working 1,560 hours annually)
• 401k with Company Match (eligible to participate after working the first 1,000 hours)
• Earned Wage Access – access a portion of your earned wages before payday when you need it