Client Support Associate

Vance Airscoop; Charleston (SC); On-site; USD 34,000 - 52,000; Full time

Job summary

Vance Airscoop in Charleston, SC is seeking a Client Support Associate to guide customers through automotive glass repair and replacement. This full-time, in-person position offers paid training and opportunities to develop skills in customer relations, scheduling, and operations.

You will respond to inquiries by phone, email, or in person, schedule services with technicians, explain options clearly, and maintain accurate records.

Qualifications

• Strong verbal communication and customer-facing interpersonal skills.
• Attention to detail and reliable follow-through.
• Ability to manage multiple requests with a positive attitude.
• Willingness to learn new tools and processes.

Responsibilities

• Respond promptly to customer inquiries by phone, email, or in person
• Gather information about each customer's situation and determine the best course of action
• Describe repair and replacement options in plain, customer-friendly language
• Schedule and confirm service appointments with customers and technicians
• Assist customers with understanding insurance procedures when required
• Follow up to confirm appointment attendance and service completion
• Maintain accurate customer records and service notes in company software
• Coordinate with dispatch, technicians, and management to ensure smooth service delivery
• Keep tasks organized from intake to resolution and escalate issues when needed
• Support team objectives while delivering excellent customer care

Skills

Verbal communication

Attention to detail

Follow-through

multitasking

Education

High school diploma or GED

Job description

Client Support Associate

Full-Time | In Person

Overview

Join our service team as a Client Support Associate and play a key role in guiding customers through automotive glass repair and replacement. You will be the friendly voice and reliable resource many customers depend on when dealing with vehicle glass needs. This in-person, full-time position offers paid training and the chance to develop skills in customer relations, scheduling, and operations.

The position emphasizes delivering clear information, coordinating services efficiently, and making the overall customer journey simple and stress-free. If you enjoy solving problems and maintaining strong attention to detail, this role provides meaningful hands-on experience and room to grow.

Primary Responsibilities

• Respond promptly to customer inquiries by phone, email, or in person


• Gather information about each customer's situation and determine the best course of action


• Describe repair and replacement options in plain, customer-friendly language


• Schedule and confirm service appointments with customers and technicians


• Assist customers with understanding insurance procedures when required


• Follow up to confirm appointment attendance and service completion


• Maintain accurate customer records and service notes in company software


• Coordinate with dispatch, technicians, and management to ensure smooth service delivery


• Keep tasks organized from intake to resolution and escalate issues when needed


• Support team objectives while delivering excellent customer care

Who We're Looking For

The ideal candidate is comfortable speaking with customers frequently and enjoys helping people find practical solutions. Key qualities include strong verbal communication, attention to detail, reliable follow-through, and an ability to manage multiple requests. A willingness to learn new tools and processes, a positive demeanor, and dependability are important for success.

Prior experience in a customer-facing environment such as call centers, retail, automotive, insurance, hospitality, or sales is beneficial but not required.

Compensation & Benefits

• $650 weekly base pay + uncapped commission


• Paid onboarding and continuous coaching


• Medical, dental, and vision benefits eligible after 90 days


• Full-time role with opportunities for performance-based advancement


• Leadership training and career development support

Minimum Requirements

• High school diploma or GED


• Valid driver's license


• Reliable transportation to and from work


• Authorization to work in the United States


• Ability to commit to a full-time, in-person schedule

What to Expect Day-to-Day

You will participate in structured training to learn our systems and customer care approach. Daily activities include answering inquiries, scheduling, data entry, and coordinating with internal teams to ensure customer needs are met. Success in this role can lead to additional responsibilities and upward mobility within the company. If you take pride in helping customers and enjoy a collaborative work environment, apply today.