Customer Relations Specialist

Gilder Search Group; Columbia (SC); On-site; USD 45,500 - 113,750; Full time

Benefits offered by this job

Weekly pay

Promotion from within

Training and development

Team-first culture

Company events

Job summary

Gilder Search Group in Columbia, SC is seeking a Customer Relations Specialist to engage customers at partner dealerships, spot windshield-replacement opportunities, and coordinate fast, professional service.

You will build relationships with service advisors, educate customers on options, schedule on-site glass services, and track leads and completed jobs while representing the company with a professional, positive attitude.

Qualifications

• Experience in customer service or sales is a plus, but not required.
• Strong communication and people skills are essential.
• A self-motivated, proactive approach helps in leading and coordinating customers.

Responsibilities

• Engage customers in the service drive and identify windshield replacement needs.
• Educate and guide customers through options and next steps.
• Build strong relationships with service advisors, managers, and technicians.
• Encourage dealership referrals and hit daily/weekly sales goals.
• Schedule and coordinate on-site glass services.
• Keep accurate records of leads, interactions, and completed jobs.
• Represent the company with a professional, positive attitude.

Skills

Customer service

Sales

Communication

People skills

Self-motivated

Team-oriented

Job description

Customer Relations Specialist - Columbia

Join the Service Pros Auto Glass team inside our partnered dealerships! You’ll engage customers, spot glass-replacement opportunities, and coordinate quick, professional service — all while building strong relationships and developing a personal team. This role is perfect for a teachable person who loves being part of a supportive, winning team.

What You’ll Do:

• Engage customers in the service drive and identify windshield replacement needs.


• Educate and guide customers through their options and next steps.


• Build strong relationships with service advisors, managers, and technicians.


• Encourage dealership referrals and hit daily/weekly sales goals.


• Schedule and coordinate on-site glass services.


• Keep accurate records of leads, interactions, and completed jobs.


• Represent the company with a professional, positive attitude.

What Makes You a Great Fit:

• Experience in customer service or sales is a plus, but not required.


• Strong communication and people skills.


• A self-motivated, proactive approach — you enjoy taking the lead.


• Team-oriented mindset with a friendly, professional appearance.


• Valid driver’s license and reliable transportation.

What We Offer:

• A fun, energetic, team-first culture


• Ability to earn $1000 - $2500 per week


• You are paid on a weekly basis


• Promotion from within and clear growth paths


• Ongoing training and development

Team events, company outings, and a culture that celebrates wins