Customer Solutions Representative

Peak Point; North Charleston (SC); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Paid training

Healthcare benefits

Dental insurance

Vision insurance

Career development

Leadership opportunities

Job summary

Peak Point in North Charleston, SC is hiring a Customer Solutions Representative for a full-time, in-person role. You will assist customers with windshield repair options, guide them through insurance claims, and schedule appointments to ensure a smooth service experience.

Paid training, ongoing coaching, and opportunities for leadership and career development accompany a competitive compensation package featuring a $650 weekly base plus uncapped commission, with benefits after 90 days.

Qualifications

• Must have strong communication and interpersonal abilities.
• Customer-focused attitude with professional conduct.
• Ability to speak with customers throughout the day and manage inquiries.
• Experience in customer service, retail, hospitality, sales, or automotive is helpful but not required.
• Must have a valid driver’s license and reliable transportation.

Responsibilities

• Assist customers with windshield repair and replacement service options.
• Educate vehicle owners about services and help start insurance claims when applicable.
• Build positive relationships with customers through professional, friendly interactions.
• Schedule appointments and coordinate customer service requests.
• Answer questions regarding services, warranties, scheduling, and coverage options.
• Maintain accurate records of customer interactions and completed appointments.
• Collaborate with operations and installation teams to ensure a positive customer experience.
• Meet individual and team performance goals while delivering exceptional service.

Skills

Communication skills

Interpersonal skills

Customer-focused

Professional demeanor

Reliable transportation

Valid driver’s license

Education

High school diploma or GED

Job description

$650 Weekly Base Pay + Commission | Full-Time | In-Person Position

North Charleston, SC 29420

We are seeking motivated individuals to join our growing team as Customer Solutions Representatives. This is a full-time, in-person opportunity with a company that partners with a reputable automotive glass repair and replacement provider serving customers throughout the North Charleston area.

If you enjoy helping people, building relationships, and providing solutions, this could be the opportunity you've been looking for. We provide paid training and ongoing support to help you succeed from day one.

What You'll Do

• Assist customers with windshield repair and replacement service options
• Educate vehicle owners about available services and help them begin the insurance claim process when applicable
• Build positive relationships with customers through professional, friendly interactions
• Schedule appointments and coordinate customer service requests
• Answer questions regarding services, warranties, scheduling, and coverage options
• Maintain accurate records of customer interactions and completed appointments
• Work closely with operations and installation teams to ensure a positive customer experience
• Meet individual and team performance goals while delivering exceptional service

Compensation & Benefits

• $650 weekly base pay plus uncapped commission
• Paid training and ongoing coaching
• Full-time position
• Leadership and advancement opportunities
• Medical, dental, and vision insurance after 90 days
• Supportive team environment
• Opportunities for professional growth and career development

Qualifications

• Strong communication and interpersonal skills
• Positive, professional, and customer-focused attitude
• Comfortable speaking with customers throughout the day
• Customer service, retail, hospitality, sales, or automotive experience is helpful but not required
• Valid driver's license
• Reliable transportation
• High school diploma or GED

Work Location

This is a full-time, in-person position based in North Charleston, SC 29420. Team members work with customers throughout the local market and are expected to maintain a professional appearance and customer-first approach at all times.