Client Support and Service Coordinator - RRH

VOA Illinois; Chicago (IL); Hybrid; USD 31,000 - 37,000; Full time

Benefits offered by this job

Medical, dental, vision & life

403(b) retirement plan with employer‑m

Payactiv on-demand pay

PSLF eligible employer

Job summary

Volunteers of America Illinois is seeking a Client Support & Service Coordinator – Rapid Rehousing in Chicago, IL. You will provide client-centered, trauma-informed support to help individuals and families secure and sustain housing, with a focus on collaborative, compassionate care.

The role emphasizes housing navigation, rental assistance, and documentation in HMIS, with on-site work and one remote day per week after six months of training.

Qualifications

• Bachelor’s degree in human services, social work, psychology, education, business, or related field.
• Minimum of two years’ experience in case management, homeless services, or similar populations.
• Experience with trauma-informed care and Housing First principles is preferred.

Responsibilities

• Assess client needs and develop Housing Stability Plans.
• Coordinate services to support housing retention and income growth.
• Assist with housing searches, leases, and landlord communications.
• Maintain accurate case notes and HMIS documentation.
• Provide trauma-informed, client-centered support and advocacy.

Skills

Client-centered approach

Motivational interviewing

De-escalation

Communication

Time management

Education

Bachelor's degree in human services, social work, psychology, education, business, or related field

Tools

Microsoft Office

Documentation systems

HMIS

Job description

FOR QUESTIONS ABOUT JOB LISTINGS please contact our HR team at:
312-564-2300 • [e-mail]

Organizational Values

We are a mission-driven AND value-centered organization dedicated to living the following values in all we do:

INTEGRITY

We are committed to operating with uncompromising integrity and within the highest ethical standards and to be responsible stewards of all the resources entrusted to us with the utmost regard for efficiency and effectiveness.

INNOVATION

We approach the responsibility to serve others with the same fervor and passion that inspired the organization’s founders more than a century ago, a passion that inspired them to work tirelessly to transform the world around them.

FAITH

We operate from a profound belief in the power of God’s grace to transform even the most difficult situations and we believe in the potential for “greatness” in those we serve, those we serve with and in the world around us. We believe in the fundamental goodness of people and in their unlimited capacity to transform their lives.

DISCIPLINE

We are committed to fulfilling our promises and doing that we say we will do when it needs to be done. We will focus on the things that matter most and on those efforts that make the biggest difference in the lives of the people we serve.

SHARED DESTINY

We understand that we achieve our mission through teamwork and a commitment to common goals and objectives. We encourage the development of supportive and collaborative efforts within and across departments that create unity and strengthen results. We seek and celebrate a diverse staff that bring complementary skills and perspectives to the organization. As a ministry of service, we promote a professional, courteous, cooperative and diverse work environment that fosters mutual respect and consideration of co-workers, colleagues, volunteers and clients

TRAUMA-INFORMED CARE

We approach our work with a commitment to being truly client-centered in our approach, philosophy, interactions, transactions, processes and interventions. We are committed to providing the highest level of care to the people we serve and to utilizing a trauma-informed approach in the way we approach every interaction and intervention with the people we serve. We make this commitment not because we assume that trauma is necessarily central to everyone’s day to day experience but rather, because the principles of trauma-informed care ensure a culture of client care that is built on characteristics that are consistent with our organizational values and facilitate an environment for clients that is most conducive to positive change.

Position:Client Support and Service Coordinator - RRH

Location: Chicago, IL

Job Id:227

# of Openings:0

Client Support & Service Coordinator – Rapid Rehousing

Location: Chicago, IL

Schedule: Full Time, Non-Exempt (40 hours/week)

Work arrangement: On-site and community-based; eligible for one remote day per week after 6-month training period

Help people move from homelessness to a place to call home. At Volunteers of America Illinois, you’ll provide practical, client-centered support that helps individuals and families secure housing and build lasting stability. Join a mission-driven team committed to trauma-informed care, collaboration, and the potential of every person we serve. Explore opportunities on the VOA Illinois careers page .

About the Role

Our Rapid Rehousing program combines rental assistance, housing navigation, and supportive services to help people secure and retain permanent housing. We follow Housing First: housing access is not conditioned on employment, income, sobriety, or criminal history. We need someone who can manage a typical caseload of 20 to 25 clients using trauma-informed, strength–based, culturally responsive care and harm reduction. This role is a strong fit for someone who enjoys community-based work, builds trusting relationships, and independently organizes a changing weekly schedule while following through on client goals and documentation.

What You’ll Do

• Assess strengths, housing barriers, service needs, and program eligibility; partner with clients to develop and update individualized Housing Stability Plans.
• Maintain weekly client communication and coordinate services that support housing retention, income growth, and client-defined goals.
• Support housing searches, lease-up, and landlord communication; coordinate rental assistance and address barriers to prevent eviction and sustain housing.
• Use motivational interviewing, active listening, and culturally responsive advocacy to engage clients; provide crisis intervention and de-escalation when urgent needs arise.
• Connect clients with employment, benefits, healthcare, and community resources in collaboration with internal teams and service partners.
• Conduct home visits and community meetings; transport clients, assist with vehicle access and mobility as needed, and deliver welcome packages into homes when necessary.
• Maintain accurate case notes and client records in the Homeless Management Information System (HMIS) and other required databases, following U.S. Department of Housing and Urban Development (HUD) standards. Complete session notes by week’s end or the following Monday.

How You’ll Work

Organize your weekly client visits, outreach, and documentation independently; adapt to changing needs while meeting service expectations.

Receive weekly supervision and participate in biweekly team meetings and monthly departmental meetings.

Work includes computer-based documentation, client transportation and mobility assistance, and lifting or carrying welcome packages and supplies up to 50 lbs., with reasonable accommodations considered.

What You Bring

Required:

• Bachelor's degree in human services, Social Work, Psychology, Education, Business, or related field.
• At least two years of experience in case management, homeless services, or supporting vulnerable populations, including experience with trauma-informed care and Housing First.
• Strong assessment, communication, collaboration, motivational interviewing, and de‑scaling skills; a client-centered approach grounded in harm reduction.
• Ability to prioritize competing needs, manage your schedule independently, and maintain timely, accurate records; proficiency in Microsoft Office and documentation systems.
• Valid driver’s license and ability to travel in the community and transport clients as needed.

Preferred:

• HMIS experience, knowledge of Chicago housing resources, and experience with landlord engagement or housing placement.

The pay scale for this role ranges from $22.20 - $26.64 per hour.

Benefits include

• Medical, dental, vision, and life insurance; flexible spending and health savings accounts.
• 403(b) retirement plan with employer match and generous paid time off.
• On-demand pay through Payactiv, an Employee Assistance Program, and an employee referral program.
• Public Service Loan Forgiveness (PSLF) eligible employer.

VOA Illinois provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status or any other characteristic protected by state, federal or local law. Reasonable accommodations are available to qualified applicants with disabilities upon request and can be sent to [e-mail].