Case Manager --Rapid Rehousing Plus Care

VOA Colorado; Denver (CO); Presencial; USD 30.000 - 33.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Vacation Time

Paid Holidays

Sick Time

Personal Days

Volunteer/Wellness Day

Tuition Assistance

Health, Dental, Vision

Descripción de la vacante

Volunteers of America Colorado is seeking a Case Manager for the Rapid Rehousing Plus Care (RRH+C) program in the Denver metro area. You will perform needs-based assessments, provide wrap-around case management, and help participants attain and maintain permanent housing.

Spanish bilingual preferred. Must be able to use a personal vehicle for outreach and housing placement across the seven-county region. Full-time hours, some evenings may be required.

Formación

• Bachelor's degree in human services, social work, or a closely related field.
• Colorado driver's license and state-mandated automobile insurance.

Responsabilidades

• Conduct needs-based assessments and housing navigation to secure permanent housing.
• Provide wrap-around case management and connect clients to income resources and public benefits.
• Collaborate with community providers and teams to support housing retention and service delivery.
• Maintain data quality and complete reporting in grant-required systems.
• Attend trainings, meetings, and coordinate with participants in the nine-county Denver Metro area.

Conocimientos

Spanish bilingual (preferred)

Educación

Bachelor's degree in human services

Descripción del empleo

Description

VOAC recognizes the unique needs of the older adult who needs a wheelchair ramp to stay at home safely, and the preschooler whose family needs additional resources. VOAC supports veteran's efforts to exit homelessness as well as provides a safe place for survivors of domestic violence. Wherever VOAC goes, it combines relationship-building, volunteers and quality services to lift and support our neighbor's efforts to become self-sufficient and reach their full potential.

Why Volunteers of America?

VOAC recognizes the unique needs of the older adult who needs a wheelchair ramp to stay at home safely, and the preschooler whose family needs additional resources. VOAC supports veteran's efforts to exit homelessness as well as provides a safe place for survivors of domestic violence. Wherever VOAC goes, it combines relationship-building, volunteers and quality services to lift and support our neighbor's efforts to become self-sufficient and reach their full potential.

Case Managers for the Rapid Rehousing Plus Care (RRH+C) program are directly responsible for the service provision and housing assistance for program participants. RRH+C serves individuals and families who are currently experiencing homelessness. This position will work in conjunction with other service providers in the Denver Metro Area in order to provide wrap around case management services to participants to assist them in obtaining and maintaining permanent, stable housing. Job duties include, but are not limited to, conducting needs-based assessments, community outreach, providing case management services, assisting with housing navigation, supporting housing retention, connecting clients to income resources and/or public benefits, requesting rental assistance, landlord recruitment/mediation, attending meetings/trainings within the community, collaborating care with service providers and multi-disciplinary teams, and accompanying participants on appointments as needed. This position requires the use of a personal vehicle for securing and maintaining housing for the participants enrolled in the program.

Bilingual-Spanish preferred. This position may work with mono-lingual Spanish speaking families and/or individuals.

Essential Duties and Responsibilities

• Ensures that the client's choice is honored and their ideas play a prominent role in programming.
• Coordinates wrap-around services for clients with the team and community service providers.
• Utilizes standardized screening and assessment tools and ensures the completion of needs-based screenings.
• Provides intensive case management for households with high barriers to obtaining or maintaining housing by identifying and serving the unique needs of each client.
• Collaborates with clients and empowers them to achieve the goals they set for themselves.
• Attends intakes, housing orientations, lease signings, and ongoing educational opportunities for clients.
• Embodies meeting participants where they are, literally and figuratively. This may include meeting participants in the community and transporting participants for case management purposes.
• Responsible for collecting necessary documents to obtain and maintain housing such as: identification documents, vital documents, income documentation, changes in household, etc.
• Assists clients in their search for housing by assisting them with filling out rental applications, interpreting leases, understanding tenant rights and responsibilities, looking for housing leads, and other various means based on the unique needs of the household.
• Ensures timely and accurate reporting within data entry systems and hard copy files in accordance with grant guidelines and data quality standards.
• Assists in relocating clients as needed and securing emergency shelter.
• Assists with community-wide outreach to identify eligible participant households presenting with substantial barriers to housing stability.
• Facilitates the equitable delivery of appropriate services for households as indicated by relevant service modalities such as various evidence-based and housing focused models as well as Motivational Interviewing.
• Responsible for possessing an in-depth knowledge regarding program requirements, including the referral process, support services, allowable costs, field-relevant best practices, and HUD permanent housing rapid re-housing standards.
• Demonstrates knowledge of relevant resources, a passion for serving those experiencing homelessness, and the ability to contribute to the program-wide objectives of a diverse and dynamic team.
• Maintains a specialized knowledge related to service delivery database systems within the organization.
• Supports team members by serving as a resource for analyzing and solving problems and staying abreast of current issues and theories within the field.
• Attends orientations, trainings, education programs, staff meetings, community meetings, conferences, and workshops as requested and applicable to meet the needs of the position.
• Provides training and mentorship to team members and community stakeholders regarding best practices in relevant service models and practices.
• Performs duties in a professional manner by maintaining the confidentiality of all information and collaborating effectively within and across teams.
• Performs job responsibilities in accordance with the Social Work Code of Ethics.
• Performs all other duties as assigned.

Working Conditions and Physical Requirements

• Must be willing to use vehicle for service provision throughout the seven-county Denver Metro area.
• Works in close proximity to other staff in an open-office setting.

Position Type and Expected Hours of Work

• Full-time 40 hours per week Monday through Friday. Some evenings may be required.

Location

2877 Lawrence St., Denver, CO 80205

PAY RANGE $22.00-$24.00/hr $1.00 per hour differential for bilingual candidates

Benefit eligibility is based on job type/status

• Vacation Time
• Separate Sick Time
• Paid Holidays
• Floating Holidays
• Personal Days
• Volunteer/Wellness Day
• Tuition Assistance
• Pension Plan
• 403b Retirement Plan with Agency Match
• Health, Dental, Vision, Pet Insurance
• Life Insurance
• Accident Insurance
• Employee Assistance/Work-Life Balance Program
• Employee Discount Program
• LifeLock with Norton
• Public Service Loan Forgiveness

Volunteers of America is an EEO Employer

POSITION WILL REMAIN OPEN UNTIL FILLED

VISA SPONSORSHIP IS NOT OFFERED FOR THIS ROLE

Veterans Strongly Encouraged to Apply

Requirements

Competencies

• Models core culture attributes of VOACO that include "AIRS" (Accountability, Integrity, Respect and Service).
• Models and VOACO's three critical virtues of HHS (Hungry, Humble, People Smart).
• Utilization of various databases including Homeless Management Information System and Service Point.
• Ensures equitable and inclusive services.
• Ensures that participant(s) has an active voice in programming.

Minimum Qualifications of Position

• Bachelor's degree in human services, social work, or a closely related field or related experience.
• Colorado driver's license and state-mandated automobile insurance.

Preferred Qualifications of Position

• Familiarity with current housing market information, housing trends and available resources.
• Experience working with the literally homeless population.
• Experience working both