Case Manager: Community Housing Programs

Volunteers-of-America; Denver (CO); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Vacation Time

Sick Time

Paid Holidays

Tuition Assistance

Pension Plan

403b Retirement Plan with Agency Match

Health, Dental, Vision

Job summary

Volunteers of America Colorado seeks a full-time Case Manager for the RRH+C and SIRR programs in the Denver Metro area. You will conduct needs-based assessments, provide intensive case management, and collaborate with partners to secure and sustain permanent housing for participants.

The role requires Spanish fluency, strong organization, and the ability to travel across seven counties, using a personal vehicle as needed. Competitive benefits accompany the position.

Qualifications

• Bachelor's degree in human services, social work, or closely related field.
• Fluency in Spanish (speaking, reading, writing) is required.
• Experience in housing services and case management is preferred.

Responsibilities

• Conduct needs-based assessments and housing navigation for participants.
• Coordinate wrap-around services with community providers.
• Provide intensive case management for households with barriers to housing stability.
• Attend intakes, housing orientations, and lease signings.
• Maintain documentation and reporting in accordance with grant guidelines.

Skills

Bilingual English/Spanish

Motivational Interviewing

Time management

Interpersonal communication

Crisis de-escalation

Education

Bachelor's degree in human services or social work

Tools

Microsoft Office

Cloud-based applications

Job description

Description

Why Volunteers of America?

VOAC recognizes the unique needs of the older adult who needs a wheelchair ramp to stay at home safely, and the preschooler whose family needs additional resources. VOAC supports veteran’s efforts to exit homelessness as well as provides a safe place for survivors of domestic violence. Wherever VOAC goes, it combines relationship-building, volunteers and quality services to lift and support our neighbor’s efforts to become self-sufficient and reach their full potential.

** Case Managers for the community housing programs are directly responsible for the service provision and housing assistance for program participants. This position will work for VOAC’s Rapid Rehousing Plus Care (RRH+C) program and the Shelter into Rapid Rehousing (SIRR). These programs serve individuals and families who are currently experiencing homelessness. This position will work in conjunction with other service providers in the Denver Metro Area in order to provide wrap around case management services to participants to assist them in obtaining and maintaining permanent, stable housing. Job duties include, but are not limited to, conducting needs-based assessments, community outreach, providing case management services, assisting with housing navigation, supporting housing retention, connecting clients to income resources and/or public benefits, requesting rental assistance, landlord recruitment/mediation, attending meetings/trainings within the community, collaborating care with service providers and multi-disciplinary teams, and accompanying participants on appointments as needed. This position requires the use of a personal vehicle for securing and maintaining housing for the participants enrolled in the assigned programs.

Essential Duties and Responsibilities

• Ensures that the client’s choice is honored and their ideas play a prominent role in programming.
• Coordinates wrap-around services for clients with the team and community service providers.
• Utilizes standardized screening and assessment tools and ensures the completion of needs-based screenings.
• Provides intensive case management for households with high barriers to obtaining or maintaining housing by identifying and serving the unique needs of each client.
• Collaborates with clients and empowers them to achieve the goals they set for themselves.
• Attends intakes, housing orientations, lease signings, and ongoing educational opportunities for clients.
• Embodies meeting participants where they are, literally and figuratively. This may include meeting participants in the community and transporting participants for case management purposes.
• Responsible for collecting necessary documents to obtain and maintain housing such as: identification documents, vital documents, income documentation, changes in household, etc.
• Assists clients in their search for housing by assisting them with filling out rental applications, interpreting leases, understanding tenant rights and responsibilities, looking for housing leads, and other various means based on the unique needs of the household.
• Ensures timely and accurate reporting within data entry systems and hard copy files in accordance with grant guidelines and data quality standards.
• Assists in relocating clients as needed and securing emergency shelter.
• Assists with community-wide outreach to identify eligible participant households presenting with substantial barriers to housing stability.
• Facilitates the equitable delivery of appropriate services for households as indicated by relevant service modalities such as various evidence-based and housing focused models as well as Motivational Interviewing.
• Responsible for possessing an in-depth knowledge regarding program requirements, including the referral process, support services, allowable costs, field-relevant best practices, and HUD permanent housing rapid re‑housing standards.
• Demonstrates knowledge of relevant resources, a passion for serving those experiencing homelessness, and the ability to contribute to the program‑wide objectives of a diverse and dynamic team.
• Maintains a specialized knowledge related to service delivery database systems within the organization.
• Supports team members by serving as a resource for analyzing and solving problems and staying abreast of current issues and theories within the field.
• Attends orientations, trainings, education programs, staff meetings, community meetings, conferences, and workshops as requested and applicable to meet the needs of the position.
• Provides training and mentorship to team members and community stakeholders regarding best practices in relevant service models and practices.
• Performs duties in a professional manner by maintaining the confidentiality of all information and collaborating effectively within and across teams.
• Performs job responsibilities in accordance with the Social Work Code of Ethics.
• Performs all other duties as assigned.

Working Conditions and Physical Requirements

• Must be willing to use vehicle for service provision throughout the seven-county Denver Metro area.
• Works in close proximity to other staff in an open-office setting.

Position Type and Expected Hours of Work

• Full-time 40 hours per week Monday through Friday. Some evenings may be required.

Location

2877 Lawrence St., Denver, CO 80205

PAY RANGE: $22.00-$24.00/hr

Benefit eligibility is based on job type/status

• Vacation Time
• Separate Sick Time
• Paid Holidays
• Floating Holidays
• Personal Days
• Volunteer/Wellness Day
• Tuition Assistance
• Pension Plan
• 403b Retirement Plan with Agency Match
• Health, Dental, Vision, Pet Insurance
• Life Insurance
• Accident Insurance
• Employee Assistance/Work-Life Balance Program
• Employee Discount Program
• LifeLock with Norton
• Public Service Loan Forgiveness

Volunteers of America is an EEO Employer

POSITION WILL REMAIN OPEN UNTIL FILLED

VISA SPONSORSHIP IS NOT OFFERED FOR THIS ROLE

Veterans Strongly Encouraged to Apply

Employee must be able to perform essential job functions with or without reasonable accommodation and without posing a direct threat to safety or health of self or others. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Employee will perform job according to applied laws. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. If you require a reasonable accommodation to perform this role, please contact [e-mail] to begin the Interactive Process.

Requirements

This role requires applicants to be fluent in Spanish and English. This position will primarily serve mono-lingual Spanish speaking families and/or individuals.

Competencies

• Models core culture attributes of VOACO that include “AIRS” (Accountability, Integrity, Respect and Service).
• Models and VOACO’s three critical virtues of HHS (Hungry, Humble, People Smart).
• Utilization of various databases including Homeless Management Information System and Service Point.
• Ensures equitable and inclusive services.
• Ensures that participant(s) has an active voice in programming.

Minimum Qualifications of Position

• Bachelor’s degree in human services, social work, or a closely related field or related experience.
• Colorado driver’s license and state‑mandated automobile insurance.
• Fluency in Spanish (speaking, reading, and writing).

Preferred Qualifications of Position

• Familiarity with current housing market information, housing trends and available resources.
• Experience working with the literally homeless population.
• Experience working both independently and in a team‑oriented, collaborative environment.

Knowledge and Skills

• Expert written, oral, and interpersonal communication skills in both English and Spanish.
• High level of competency working with Microsoft Office suite and cloud-based applications.
• Familiarity with Motivational Interviewing and exemplification of the spirit of Motivational Interviewing.
• Strong time-management and prioritization skills.
• Crisis and verbal de‑escalation intervention skills.
• Strong organization skills.