Client Support and Development Specialist

Hytec Dealer Services, Inc.; Orlando (FL); Hybrid; USD 85,000 - 105,000; Full time

Job summary

Hytec Dealer Services, Inc. is seeking a Client Support and Development Specialist to grow our elevator services portfolio. You will engage current customers and prospects, present Hytec's offerings, and support overall customer satisfaction while maintaining quality service standards.

The role emphasizes inside/outside coordination, rapid quote responses, CRM logging, and collaboration with the sales management team to maximize revenue in the assigned region.

Qualifications

• Must have a high school diploma. Preferably some college or other formal education experience.
• Minimum 3 years of sales experience, preferably in a B2B setting.
• Customer-focused with strong written and verbal communication skills.
• Good organizational skills and a proactive, can-do attitude.
• Self-motivated and able to work with minimal supervision.
• Professional in appearance and communication, with strong computer skills and CRM usage.

Responsibilities

• Grow sales within assigned region and accounts through current customers and prospects.
• Conduct calls/meetings with prospects to secure new business.
• Complete 10 sales calls daily and deliver 1 New Customer Presentation daily.
• Attend weekly sales meetings and report on activities.
• Follow up on quotes via phone and email.
• Prepare quotes and proposals within 30 minutes of request.
• Maintain CRM records of meetings, calls and follow-ups.
• Travel to customer sites as required and participate in trade shows as needed.

Skills

Sales experience

Customer-focused

Written and verbal communication

Organizational skills

Self-motivated

Professionalism

Computer skills

Education

High school diploma

Tools

CRM

Job description

Role will consist of a base pay plus commission on average sales rep have made $95k total a year for the last 3 years. The Client Support and Development Specialist's function is to make sure that our current customers and prospects are made aware of the new Elevator services and product offerings, as well as ensuring that these prospects are made aware of the benefits of all the various services offered by Hytec. The Client Support and Development Specialist will also provide support to customers to ensure that Hytec's overall commitment to quality and reliable service is being maintained.

Duties

• Responsible for the sales growth within assigned region and accounts through current customers and prospective clients
• Complete calls and meetings with prospective customers and to do so in a timely and orderly manner, to provide a proper sales approach to the prospect, resulting in the acquisition of their service or product business
• Complete 10 sales calls daily, resulting and 1 New Customer Presentation daily. Calls include prospecting, slow accounts, lost accounts, new register and follow-up, etc.
• Must attend and prepare inside weekly sales meetings with management team to account for all activities.
• Following up on quotes given with a phone call and email.
• Monthly review of sales reports provided on customers within region.
• Daily review of the no stock and failed part search report for quick customer follow-ups.
• Based on sales reports plan sales strategy for each customer within region and complete the strategy to increase business levels with Hytec
• Represent Hytec in a professional manner during presentations, in-house meetings with customers during trade shows and other approved Elevator Association meetings
• Log for all meetings, calls and correspondence in the company CRM
• Prepare all quotes and proposals for Prospects within 30 – minutes of a request to gain their business
• Provide adequate communication to its counterpart through email, assigning follow up actions through the company CRM to allow for the best care to be provided to customers
• Always maintaining customer retention rates while keeping a log of lost customers to allow for a weekly follow up action plan to maintain all customers
• Maintain customers informed of the different monthly/quarterly promotions
• Send mailers to customers with personal written letters to continue to gain business or to gain business
• Identify missed areas of opportunities and make customers aware of the different types of products and services that Hytec offers
• Overcome customer objections to gain their business – working with Sale Management to develop a strategy and script to help overcome objections.
• Building good rapport with customers
• Works to provide answers to daily questions from customers
• Ensure we have the most updated information on file for customer sales process
• Remain advised of competition activity and industry events
• Work along with the Vertical Transportation Salespersons Management team on training and improvement of sales and presentation skills, including closing techniques and general sales responsibilities.

Travel Requirements / Special Duties

Travel requirements will be based on various requirements of the customers within assigned region. The Specialist will travel to customer and prospects sites when approved by the Sales Manager. The Client Support and Development Specialist will also from time to time be required to attend trade shows and Elevator industry events.

Qualifications

• Must have a high school diploma. Preferably some college or other formal education experience.
• Must have a minimum of 3 years of sales experience preferably in a B2B setting.
• Must be customer-focused and ensure Hytec's customers' interests are always kept first, while keeping in mind the larger overall picture to create a win-win relationship with customers.
• Must have very good written and excellent verbal communication skills internally and externally.
• Must have good organizational skills
• Must have a can't lose Sales and CSR mentality, always striving to improve while closing a high percentage of all sales opportunities.
• Must take initiative and be self-motivated and self-reliant to maintain and increase revenue in the assigned region.
• Must be dependable and able to make good choices in representing Hytec to customers and potential customers.
• Must be able to make competent decisions regarding travel planning and expenses.
• Must be professional in appearance and communication
• Must be able to work in the office 4 days a week with 1 day at home.
• Must attend weekly sales meetings to account for all activities.
• Must have good computer skills.