Client Support Administrator

General Dynamics IT; United States; A distancia; USD 34.000 - 37.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401K with company match

Comprehensive health and wellness

Internal mobility team

Paid education and certifications

Cutting-edge technology and paid time

Descripción de la vacante

General Dynamics IT seeks a Client Support Administrator to install, maintain, and troubleshoot information systems at customer sites. You will contribute to project milestones and deliver reliable end-user support to keep systems stable and secure.

Requirements include 1+ year of related experience, a High School Diploma/GED, Security+ and MCSA certifications, and SECRET clearance. US citizenship is required; onsite work and structured weekly hours apply.

Formación

• Education: High School Diploma/GED.
• Required Experience: 1+ years of related experience.
• Required Technical Skills: Experience in installing/deleting of client level software.
• Certifications: Must meet the certification requirement of DoW 8570.01-M or otherwise stated in SPIN-C or individual task order."The contractor is expected to have, but is not limited to, the following IT certificate:"
• - Security+
• - Microsoft Certified Solutions Associate (MCSA) - Desktop or equivalent
• Security Clearance Level: SECRET

Responsabilidades

• Provides installation, maintenance and troubleshooting support of information systems applications and related peripheral hardware.
• Performs technical tasks and assists with the completion of milestones associated with specific projects
• Provides solutions to technical problems of moderate scope and complexity.
• Prepares and maintains documentation for processes and procedures related to computer systems and operations
• Provides incident response and performs customer support tasks
• Apply associate-level hands on work experience in support of installations, repair, and troubleshooting/maintenance of communications systems.

Conocimientos

Computer Systems

Microsoft Windows

Troubleshooting

Educación

High School Diploma/GED

Herramientas

Security+ (DoW 8570.01-M)

MCSA - Desktop or equivalent

Descripción del empleo

Job Family

• Technical Support Services

Clearance Requirements

• Must currently possess: Secret
• Must be able to obtain: Secret
• Public Trust/Other Required: None

Job Qualifications

• Skills: Computer Systems, Microsoft Windows, Troubleshooting
• Certification: Security+ (issued before 01/01/2011) - CompTIA
• Experience: 1 + years of related experience
• US Citizenship Required: Yes

Contract Type

• Regular

Client Support Administrator CLC 8

Transform technology into opportunity as a Client Support Administrator with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As a Client Support Administrator you will help ensure today is safe and tomorrow is smarter. Our work depends on Client Support Administrator joining our team to provide installation, maintenance, and troubleshooting support of information systems.

HOW A CLIENT SUPPORT ADMINISTRATOR WILL MAKE AN IMPACT

• Provides installation, maintenance and troubleshooting support of information systems applications and related peripheral hardware.
• Performs technical tasks and assists with the completion of milestones associated with specific projects
• Provides solutions to technical problems of moderate scope and complexity.
• Prepares and maintains documentation for processes and procedures related to computer systems and operations
• Provides incident response and performs customer support tasks
• Apply associate-level "hands on" work experience in support of installations, repair, and troubleshooting/maintenance of communications systems.

WHAT YOU'LL NEED TO SUCCEED

• Education: High School Diploma/GED
• Required Experience: 1+ years of related experience
• Required Technical Skills: Experience in installing/deleting of client level software.
• Certifications: Must meet the certification requirement of DoW 8570.01-M or otherwise stated in SPIN-C or individual task order. The contractor is expected to have, but is not limited to, the following IT certificate:
• - Security+
• - Microsoft Certified Solutions Associate (MCSA) - Desktop or equivalent
• Security Clearance Level: SECRET

GENERAL EXPERIENCE

• Must have associate level of "hands on" work experience in support of installations, repair, and troubleshooting or maintenance of communications systems or equipment.

SPECIALIZED EXPERIENCE

• Must have experience in installing/deleting of client level software.
• Must have experience in diagnostic and troubleshooting of basic computer workstation.
• Must have experience in implementing/installing software patches, security fixes, and service release of workstation.

REQUIRED SKILLS & ABILITIES

• Experience implementing/installing software patches, security fixes, and service release of workstation.

PREFERRED SKILLS

• Experience interacting with military personnel.

LOCATION & US CITIZENSHIP REQUIREMENTS

• Location: On Customer Site
• US Citizenship Required

GDIT IS YOUR PLACE

• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holidays

#DefenseOCONUS #GDITPriority

The likely hourly rate for this position is between $25.63 - $26.19. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Total compensation for international positions varies by tax, social security, and immigration statuses, as well as location. Generally, an international assignment may include allowances, premium uplifts, and/or relocation or transportation benefits, above base salary range noted.

SCHEDULED WEEKLY HOURS AND TRAVEL

• Scheduled Weekly Hours: 40
• Travel Required: Less than 10%
• Telecommuting Options: Onsite
• Work Location: International

TOTAL REWARDS AT GDIT

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards packag