Client Support Administrator

General Dynamics IT; Chantilly (VA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

401K with company match

Comprehensive health and wellness

Internal mobility team

Professional growth opportunities

Paid education and certifications

Paid vacation and holidays

Job summary

General Dynamics Information Technology, Inc. is seeking a Client Support Administrator in Chantilly, VA to install, maintain and troubleshoot information systems and related hardware at a customer site.

You will perform hands-on tasks to keep systems running and support project milestones. The role requires an HS diploma and 1+ years of related experience, with certifications such as Security+ or MCSA being a plus.

Qualifications

• HS/GED and 1+ year of related experience.
• Experience in installing/deleting client level software.
• Ability to install, repair and troubleshoot communications systems.

Responsibilities

• Provide installation, maintenance and troubleshooting support of information systems and related peripheral hardware.
• Assist with milestones and project tasks to keep initiatives on track.
• Develop and maintain documentation for processes and procedures.
• Provide incident response and customer support tasks.
• Deploy new hardware and software and upgrade existing installations.

Skills

Software installation

Troubleshooting

Documentation

Education

High School Diploma/GED

Job description

Client Support Administrator CLC 8

Transform technology into opportunity as a Client Support Administrator with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As a Client Support Administrator you will help ensure today is safe and tomorrow is smarter. Our work depends on Client Support Administrator joining our team to provide installation, maintenance, and troubleshooting support of information systems.

HOW A CLIENT SUPPORT ADMINISTRATOR WILL MAKE AN IMPACT

• Provides installation, maintenance and troubleshooting support of information systems applications and related peripheral hardware.
• Performs technical tasks and assists with the completion of milestones associated with specific projects
• Provides solutions to technical problems of moderate scope and complexity.
• Prepares and maintains documentation for processes and procedures related to computer systems and operations
• Provides incident response and performs customer support tasks
• Apply associate-level “hands on” work experience in support of installations, repair, and troubleshooting/maintenance of communications systems.

WHAT YOU’LL NEED TO SUCCEED:

• Education: High School Diploma/GED
• Required Experience: 1+ years of related experience
• Required Technical Skills: Experience in installing/deleting of client level software.

GENERAL EXPERIENCE:

Must have associate level of “hands on” work experience in support of installations, repair, and troubleshooting or maintenance of communications systems or equipment.

SPECIALIZED EXPERIENCE:

• Must have experience in installing/deleting of client level software. Must have experience in diagnostic and troubleshooting of basic computer workstation. Must have experience in implementing/installing software patches, security fixes, and service release of workstation.

GDIT JOB DESCRIPTION:

Performs technical tasks and assists with the completion of milestones associated with specific projects

Provides solutions to technical problems of moderate scope and complexity

Provides installation of and troubleshooting support for systems applications and related peripheral hardware

Deploys new hardware, software, and the upgrade of existing installations

Prepares and maintains documentation for processes and procedures related to computer systems and operations

Provides incident response and performs customer support tasks

EDUCATION AND EXPERIENCE: HS/GED, 1+ years of experience

CERTIFICATIONS:

• Security+
• Microsoft Certified Solutions Associate (MCSA) – Desktop or equivalent

• Security Clearance Level: SECRET
• Required Skills & Abilities: Experience implementing/installing software patches, security fixes, and service release of workstation.
• Preferred Skills: Experience interacting with military personnel.
• Location: On Customer Site
• US Citizenship Required

GDIT IS YOUR PLACE:

• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holidays

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